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Travellers Aid

@TravellersAid

A not-for-profit providing advice, support & assistance to the travelling public, including those with special needs and those facing emergency situations

 Melbourne, Australia
travellersaid.org.au
Joined November 2009
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Photo by Travellers Aid (@TravellersAid)Photo by Travellers Aid (@TravellersAid)Photo by Travellers Aid (@TravellersAid)Photo by Travellers Aid (@TravellersAid)Photo by Travellers Aid (@TravellersAid)Photo by Travellers Aid (@TravellersAid)Photo by Travellers Aid (@TravellersAid)Photo by Travellers Aid (@TravellersAid)Photo by Travellers Aid (@TravellersAid)Photo by Travellers Aid (@TravellersAid)
The accessible toilet is temporarily unavailable at Flinders Street Station while upgrades are underway from Monday 12 October. The lounge and phone charging will not be available, however, luggage storage and mobility hire will be available. Thank you for your patience.
Headline "Temporary Changes to Services" announcing a temporary service update, paired with a hand holding a red triangular warning sign with an exclamation mark and the Travellers Aid logo.

ALT Headline "Temporary Changes to Services" announcing a temporary service update, paired with a hand holding a red triangular warning sign with an exclamation mark and the Travellers Aid logo.

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To celebrate the Victorian Seniors Festival, today is the first day of free transport for all Victorian Seniors Card holders to explore Victoria. To discover how Travellers Aid can assist you on your journey, visit travellersaid.org.au #TravellersAid #VictorianSeniorsFestival
Promotional poster for the Victorian Seniors Festival 2026 featuring the bold slogan "CONNECT CREATE CELEBRATE", festival dates 1–31 October, smiling diverse older adults on a blue gradient background and the Victoria State Government logo.

ALT Promotional poster for the Victorian Seniors Festival 2026 featuring the bold slogan "CONNECT CREATE CELEBRATE", festival dates 1–31 October, smiling diverse older adults on a blue gradient background and the Victoria State Government logo.

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When the journey to the event can leave you feeling too tired to enjoy it, our access and support services can help. "Saved me from having to walk from my car to the entrance with my walking stick." - patron attending VRC event at Flemington Racecourse.
Saved me from having to walk from my car to the entrance with my walking stick.

ALT Saved me from having to walk from my car to the entrance with my walking stick.

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Today may be R U OK? Day, but really it is a reminder to check-in with those close to you, listen and support each other. At Travellers Aid, we encourage these open and honest conversations, not just today, but any day! #RUOKDay #TravellersAid
Bright yellow graphic encouraging mental-health check-ins reading "Ask R U OK? ANY DAY" with "ANY" circled, a smile inside the O, and the website ruok.org.au displayed on a black footer.

ALT Bright yellow graphic encouraging mental-health check-ins reading "Ask R U OK? ANY DAY" with "ANY" circled, a smile inside the O, and the website ruok.org.au displayed on a black footer.

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"You have made life for ‘2 old chooks’ much easier by meeting us at the Airport and Southern Cross. Your cheery staff add to the joy of the day." Call 9654 2600 or go to travellersaid.org.au to find out how we can support your journey.
Image from Travellers Aid (@TravellersAid)
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The Hidden Disabilities Sunflower make non-visible disabilities, visible. Lanyards, badges, wristbands can be purchased from Travellers Aid Flinders Street and Southern Cross Station. Find out more here hdsunflower.com/uk/
Hidden Disabilities Sunflower lanyard, wristbands and badges sitting on a map of Melbourne.

ALT Hidden Disabilities Sunflower lanyard, wristbands and badges sitting on a map of Melbourne.

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Wear It Purple was created to ensure every LGBTQIA+SB young person knows they are seen, supported and never alone. Travellers Aid aims to create a supportive, safe and inclusive environment for all young people, employees and families. #WearItPurpleDay #TravellersAid
Poster promoting Wear It Purple Day 28.08.26 supporting LGBTQ+ youth, showing hands holding a sign reading "Colours of Courage" with a rainbow, trans-pride colors, a purple bird, butterflies and flowers on a bold purple background.

ALT Poster promoting Wear It Purple Day 28.08.26 supporting LGBTQ+ youth, showing hands holding a sign reading "Colours of Courage" with a rainbow, trans-pride colors, a purple bird, butterflies and flowers on a bold purple background.

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The accessible toilet at our Southern Cross Station service hub is temporarily unavailable while upgrades are underway to improve its accessibility and safety features. Alternative accessible toilets are available nearby, and all other services remain open and operating as usual.
Temporary changes to services. Travellers Aid.

ALT Temporary changes to services. Travellers Aid.

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"Thanks a lot for your help. You made our connection so much easier to navigate." Call 9654 2600 or go to travellersaid.org.au to learn more.
Image from Travellers Aid (@TravellersAid)
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Travellers Aid recognises and celebrates all young volunteers within the organisation during National Youth Volunteer Week and hope that we can encourage more youth volunteers in the future. #NYVW2026 #YourYearToLead #TravellersAid
Image from Travellers Aid (@TravellersAid)
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Accessible Accommodation is proud to offer accessibly verified stays for travellers of all mobility levels, including guests with higher support needs. Explore our range of Assisted Wheelchair accommodation options and find your next accessible stay: accessibleaccommodation.com/…
Bedroom with ceiling hoist and wheelchair beside the bed, plus a second bedroom, a pool with a chair lift and attendant, and an accessible living/kitchen area; badge reads "Qualified — Assisted Wheelchair User."

ALT Bedroom with ceiling hoist and wheelchair beside the bed, plus a second bedroom, a pool with a chair lift and attendant, and an accessible living/kitchen area; badge reads "Qualified — Assisted Wheelchair User."

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As a kind gesture of thanks for the service and assistance provided earlier this year, Travellers Aid was donated a brand new wheelchair - thank you! Hire our mobility equipment online through the link travellersaid.org.au/our-ser…
Wheelchair parked in front of a teal wall reading "Welcome to Travellers Aid," with a purple bow tied to the wheelchair's backrest.

ALT Wheelchair parked in front of a teal wall reading "Welcome to Travellers Aid," with a purple bow tied to the wheelchair's backrest.

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We’re proud to announce that Travellers Aid is an Accessibility Sponsor of Housing Hub’s first-ever national in-person event. Find out more and secure your ticket: housinghub.org.au/national-e… #DisabilityHousing #AccessibleHousing #HousingInnovation #Inclusion #HHNationalEvent2026
Image from Travellers Aid (@TravellersAid)
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Are you a young adult with disability planning your first solo trip to the city? Our public transport support services guide will help you plan your visit and find help if you need it. Read the guide here: buff.ly/vpit5jn
Transport accessibility tips for independent Melbourne travellers

Transport accessibility tips for independent Melbourne travellers

Public transport support for independent Melbourne travellers with disability. Transport accessibility tips to get support on your terms.

travellersaid.org.au
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“[The training] really opened my eyes about the inaccessibility of the world we build - even relatively new infrastructure investments”. To find out more or to register your team for a Travelling in the Shoes of Others workshop, head to travellersaid.org.au
Group of people - some in wheelchairs and some standing with white canes and low vision glasses at Southern Cross Station.

ALT Group of people - some in wheelchairs and some standing with white canes and low vision glasses at Southern Cross Station.

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At Travellers Aid, we value the unique experiences, talents, and perspectives that people with disability bring to our team, our volunteer community, and the people we support. This month, and every month, we celebrate disability pride. #DisabilityPrideMonth #TravellersAid
Disability Pride Month flag with different colours individually listed. - Green - invisible and undiagnosed disabilities - Blue - mental illness - White - sensory disabilities - Yellow - neurodiversity and development disabilities - Red - physical disabilities - Diagonal lines - cutting through barriers people with disabilities face - Black background - people with disabilities who have died

ALT Disability Pride Month flag with different colours individually listed. - Green - invisible and undiagnosed disabilities - Blue - mental illness - White - sensory disabilities - Yellow - neurodiversity and development disabilities - Red - physical disabilities - Diagonal lines - cutting through barriers people with disabilities face - Black background - people with disabilities who have died

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A chance conversation on our buggy led to Naomi joining the Travellers Aid team as a facilitator for our Travelling in the Shoes of Others Workshops. Read about how Naomi’s lived experience is building disability awareness here travellersaid.org.au/from-se…
From service user to service provider - Travellers Aid Australia

From service user to service provider - Travellers Aid Australia

A casual conversation at a train station is enabling Naomi to use her experiences to build disability awareness.

travellersaid.org.au
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If you're travelling to Peter Mac, Royal Melbourne or Royal Women's by train, there's someone at Parkville Station who can help make the day feel less overwhelming. Discover who they are and how they’re supporting visitors to Melbourne’s medical precinct. travellersaid.org.au/parkvil…
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A simple journey isn’t always simple for everyone. With more people returning to public transport, our teams are here every day offering support, understanding and connection. Learn more about how we can support your journey at travellersaid.org.au/our-ser…
How we can help - Travellers Aid Australia

How we can help - Travellers Aid Australia

Our services are provided with the highest level of care, respect and dignity and are designed to enable travellers with mobility requirements to fully participate in life activities.

travellersaid.org.au
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Travellers Aid was proud to provide access and inclusion services at the Women Deliver 2026 Conference. Read more here; travellersaid.org.au/women-s…
Women supporting women - Travellers Aid Australia

Women supporting women - Travellers Aid Australia

Travellers Aid was proud to provide access and inclusion services at the Women Deliver 2026 Conference.

travellersaid.org.au
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