We're CX professionals helping you turn customer experience into results. Get coaching, tools & templates, and access to our CX community, to see real CX value.
London | New York | Dubai
Joined May 2015
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Global skills development leader @cityandguilds welcomes TribeCX as the first #customerexperience programme to gain approved “Assured” status.📢
Read the article here➡️
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Many businesses fail to make meaningful impact because they aren’t solving the right problems. Discover how a structured, journey-led approach can reduce costs and increase profit and revenue. Join us for our exclusive Webinar! ➡️tribecx.com/news_and_events/…
Join us for our exclusive Webinar - How Managing Journeys Drives Business Performance.
Date: Tuesday, 19th November 2024
Time: 5:00 pm (UK GMT), 12:00 pm (US EST)
Format: Interview-style discussion
Register Now ➡️tribecx.com/news_and_events/…
Special Guests – Riccardo Porta – Global Director for CX at Dow and Alistair Mutch – former Global Head of Customer Advocacy at HSBC - bring insights into how their teams understood the business problem, connected it to a journey, and implemented pilots to test the improvements.
💡Customer data is everywhere, often in abundance, but simply collecting it isn’t enough.
TribeCX explore how to transform data into actionable insights that drive real results for your customers and your business. ➡️
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Are you struggling with a seemingly robust customer base that just isn’t converting? You’ve got the numbers, but they’re not translating into sales. 🤔
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When thinking about the approach to customer journey mapping, we recommend you think of 3 levels…
To make it easy, we break the journey into different levels of detail, a hierarchy. ➡️
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Generative AI tools can streamline many different workflows, but how do you leverage AI for customer journey maps. ➡️
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UK customer satisfaction hits its lowest level in 14 years, what does this mean for customer experience practitioners? 🤔
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Here we share how three companies have successfully built a customer culture, highlighting the key actions they took to empower their staff and make customer-centricity a core value.
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In today’s competitive market, organisations that prioritise building a strong customer culture are reaping significant benefits. Here we highlight the value of building a customer-centric culture within your business.
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Imagine you communicate your North Star, with great fanfare. But instead of a unified vision, you’re met with a chorus of misinterpretations. What do you do when your North Star becomes a constellation of conflicting ideas?
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Keeping leadership and stakeholders onside requires positive impacts on the bottom line. So, how do you get there? The answer lies in a powerful CX: design that considers both logic and emotion, coupled with a culture that empowers your entire team.
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If only 1 in 5 companies see an ROI from CX programs within 12 months, what will it take to make this 5 in 5?
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Join the conversation where use cases from different industries will be shared and discuss how Gen AI is impacting the ROI of experience programs.
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Top 5 Hacks for CX in Your Technology Business💡
Here’s how to introduce a healthy dose of customer focus into your technology business, with some actionable hacks to get you started. ➡️
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Top 4 ways to build a customer-centric culture in your business 💡➡️
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Why brand isn’t enough?
@TribeCX explores why customer experience (CX) is the new frontier, changing how we think about brands, and creating lasting customer relationships.
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