Tricom is a Public Relations firm whose priority is on non-profit organizations which focus on labor, education, politics & more. |Check Our Interns @TricomU|
Washington, DC
Joined April 2009
- Tweets6.2K
- Following884
- Followers894
- Likes179
Attention Reporters: looking for @IGSEnergy consumer horror stories. @IGSEnergy has been charging very high TH rates on consumers who came from Dominion Energy deal. This is only the tip of iceberg.
Once again @AmexBusiness shows how bad there travel team is. Hours on the phone trying to use airline credits only to be cut off with no call back! I see charges but no ticket. Now have to start all over agin.....since 6pm.
Closing in on 2 hours to get @Delta on the phone. When I called in the recording said less than 30 minutes. I don't mind waiting some, but please don't lie. Trying to change ticket I bought from them with points. When I try to fix online, it says call the 3rd party vendor.
Took over four hour to book a single one way flight using a flight credit. BTW, I was told they are waiving the $39 booking fee until September. Thing is ticket was booked online to start and was forced to call to use credit. Add function to website so I can use credit myself.
If you can't take care of customers @AmexBusiness, hire more people. Don't tell me to wait at least 90 minutes. Last week the call back was over 3 hours later, then I couldn't answer in time. The process started again, never spoke to anyone. Today I was trying again, same result.
If you can't take care of customers @AmexBusiness, hire more people. Don't tell me to wait at least 90 minutes. Last week the call back was over 3 hours later, then I couldn't answer in time. The process started again, never spoke to anyone. Today I was trying again, same result.
You pay @AmexBusiness a $595 annual fee for a business platinum card, then call for travel support, get a message that the wait time is over 90 minutes, after they hung up on you the first time because of phone issues, something is very wrong. Can anyone recommend alternative?
When you cancel flights because you don't have enough help and then you don't have enough help to answers the phones, you make the whole situation unbearable and people will not fly you in the future even with low fares! . #YouAreWhyWeFly #IsALie @dallasfwspotter
Hundreds of @AmericanAir flights have been cancelled this weekend due to reported staffing issues. bit.ly/3xzR2h7
It is the norm for @AmericanAir. Buy a ticket get canceled or delayed...we don't care we have your money. #YouAreWhyWeFly #IsALie
This Post is from an account that no longer exists. Learn more
Another example of not enough help. #YouAreWhyWeFly #IsALie
Maybe this is why so many flights are being canceled. @AmericanAir you are running videos saying everything is great and buy tickets with us....however then you cancel the flights. Now we know why. Management mismanaged the airline. #YouAreWhyWeFly #IsALie
🌎 #NEWS | American Airlines (@AmericanAir ) has missed the rapid upsurge in travel demand, failing to call pilots and essential maintenance staff back to duty.
🔗: airwaysmag.com/airlines/amer…
Tricom Associates retweeted
Gotta love @AmericanAir canceling your flight and rebooking you on one not even close to your original. Always something with them smh
This is shameful. I thought our 3 hour wait was bad. @AmericanAir what is going on. I know, #YouAreWhyWeFly problem is that #IsALie.
Here is another example of not helping customers. #YouAreWhyWeFly #IsALie
Seriously @AmericanAir ? I was trying to check in online and it says I have to call your reservations as my trip cannot be found. Please help. Almost 2 hours now. #AmericanAirlines
If @AmericanAir knows they don't have enough help to take care of customers, they should hire more people. Don't use COVID as an excuse, this has been going on for years. #YouAreWhyWeFly #IsALie
#NoMaskInterview Was Nicole compensated for video? Must be nice boarding a plane, walking airport with no one around. However, this is not the reality of what is happening in airports today. Trying to get people excited to fly again & not showing the real world is disingenuous.
Thank you for flying with us, Nicole! We can’t wait to see you on your next flight. #YouAreWhyWeFly
Another unmask person in airport, thanks to @AmericanAir. @TSA please investigate. Everyone else needs a mask, but the airline can do what they want when making sales video telling people things are back to normal. On its face, seems wrong. By the way, was this guy paid?
#YouAreWhyWeFly #IsALie @AmericanAir new online ad campaign designed to look like plain social media interviews. Are these everyday people compensated? Were they scripted? @adage @TSA why can they interview people in airport without masks? But everyone else has to wear one?@MSNBC
Why is Jeff not wearing a mask in the airport when being interviewed? Was Jeff compensated by @AmericanAir for this video? TSA extends face mask requirements at airports yet #AA doesn't follow rules. @TSA @FAANews please explain. @USATODAY
Meet AAdvantage member Jeff and discover how we’re helping him travel confidently to visit his family. #YouAreWhyWeFly
Was Kelli compensated for this video? And wow the whole @AmericanAir staff waving in an empty airport.....maybe some of those people should be taking care of other customer whose flights are canceled and no one is answering the phones to help rebook them. #YouAreWhyWeFly #IsALie
Thank you for flying with us, Kelli! We can’t wait to see you on your next flight. #YouAreWhyWeFly