Converge

AI Does Not Change What We Can Do. It Changes What We Bother To Do. Why context, not intelligence, is the real bottleneck in modern work open.substack.com/pub/conver…

Most jobs today are bundles of very different work. Repetitive Procedural Judgment-based Relational AI breaks the bundle. And once you see that, org design changes forever.

Thoughts on Jobs to be hired and how AI changes that! open.substack.com/pub/conver…

Insurance has a scale problem. Behind every policy, claim, and renewal sits a stack of manual work. Forms, emails, follow-ups, rework. Skilled people spend most of their day on tasks that do not require their skills. It is time to rethink how the work gets done.

From Automation to Redefinition - where are we going? open.substack.com/pub/conver…

A practical look at how automation and AI are changing the daily work of insurance professionals, giving agencies more time to focus on clients and growth. open.substack.com/pub/conver…