Your products deserve to be enjoyed. Your customers deserve to understand them. That's why Tweddle Group makes product support easy.
Clinton Township, MI
Joined April 2010
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Coffee (yes, please), a few new reveals, and a lot of conversation about the future of two-wheelers.
Tweddle Group Italia, on the floor at #EICMA in Milan, catching up with the manufacturers, partners and customers our Italian teams have worked with for years. Special thanks to Damiano Bertolini, Manager of the After-Sales Division at Honda Motor Europe Ltd. Italia, for his time and hospitality (pictured with Stefano Gardenghi, left, and Maurizio Interdonato, right).
For a technical publishing team, shows like this are where the next year’s work starts: new models mean new manuals, new parts catalogs and new service information, all of it due before the first bike reaches a dealer.
Learn more about EICMA at the link in comments.
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#TechnicalDocumentation #TweddleGroupItalia #Dueruote
NEW ARTICLE: Service readiness ultimately exists to serve one thing: first-time fix rate (FTFR). In the conclusion of this series, Ralph Pompea looks at the benefits of good FTFR, the importance of advanced diagnostics and which metrics tell an organization their service readiness efforts are working. Link in comments.
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#ftfr #firsttimefixrates #tweddlegroupblog
Our Ultimate 2026 Halloween Car must be the 1971 Plymouth 'Cuda from Phantasm. True to form, this car literally vanished from history following its last confirmed appearance as a background extra in a used car lot on an early 1980s episode of CHiPS.
Happy Halloween!
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#octobermobiles #phantasm1979 #1971plymouthbarracuda
Talk about extra features: this week's October(Ecto)mobile is as tricked-out as it gets, which is why it absolutely demands a comprehensive support manual. Which, by the way, is an actual thing you can buy. Happy busting!
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#productsupport #moviecars #whoyougonnacall
It's easier than ever before to request a demo for one of Tweddle Group's products and service tools.
Improve first-time fix rates, sell more spare parts or turn your technical writers into a full-fledged content management team.
Book a demo on the new hubs.la/Q04C2fHZ0 home page, or at the link in comments.
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#tweddlegroup #bookademo #aftersales
Make that information work. Visit the new hubs.la/Q04BDc3-0 and make your complex products easier to own, easier to service, even easier to sell. Find us at the link in comments.
#Aftersales #ProductInformation #TechnicalDocumentation
Fun Fact Friday: Ever feel like your car has a mind of its own? Whatever it does, it can't be as bad as Christine, our Octobermobile Car of the Week. By 1983, the '58 Plymouth Fury was already so rare John Carpenter had to dress up Belvedere and Savoy models for coverage in certain shots!
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#octobermobiles #shocktober #moviecars
Meet Ronnie Rix, Tweddle Group’s Controller in Accounting. After 10 years with Tweddle in a previous tenure, Ronnie is excited to be back!
"I knew coming back to Tweddle meant I’d be working with a team that's passionate about accounting and finance and takes pride in the work we do."
She’s also a proud mom, Red Wings fan and lover of travel.
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#tweddlegroup #employeespotlight #employeeappreciation
Octobermobiles, Part 1: Has there been a more definitive Halloween car in history than the Munster's uber-haunted Dragula? We're not so sure. Let us know in the comments. We might spotlight your pick next week!
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#octobermobiles #shocktober #moviecars
Make your diagnostics faster with AI-driven root-cause identification. Learn more about Troubleshooter at the link in comments.
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#troubleshooter #aidiagnostics #machineuptime
Congratulations to Nina Patel, Timothy Anglin and Kevin Lewis on their milestone years of service at Tweddle Group!
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#tweddlegroup #anniversary #employeeappreciation
More control, fewer last-minute panics:
That's technical writing with Concept-T.
Developed by @TweddleGroupItalia, Concept-T lets you set custom permissions based on the structure and needs of each team or individual.
So you can manage complex editorial processes with more order, greater consistency, and fewer unnecessary steps.
Coordinators control the workflow and editors focus on their assigned tasks.
Concept-T even sends schedule reminders to keep everyone aware of their responsibilities within the editorial workflow.
The result? Teams of any size hit their deadlines, keep your content accurate, and maintain the traceability of each and every update along the way.
For more information visit Tweddle Group Italia at the link in comments.
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#conceptt #ccms #technicalwriting
NEW ARTICLE: Essential special service tools look like hardware, but they're really the last step in a string of engineering decisions that define how a product will be diagnosed, repaired and kept in service for the next fifteen years?
Ralph Pompea explains why the tool is not the starting point, how OEMs define essential tools, and the commercial models that fund them.
Read Part 5 of the Service Readiness Series at the link in comments.
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#aftersales #servicereadiness #specialservicetools
