Umoja Marketplace Africa

Our team has just wrapped up the installation of this 55-inch K-Elec 4K UHD Google TV at a client's home. There's something satisfying about seeing a customer go from choosing their TV to having it installed, connected and ready to enjoy. Thank you for trusting Umoja Marketplace Africa to be part of your home. We appreciate every order and every opportunity to serve you.

As the founder of Umoja Marketplace Africa, I take personal responsibility. We fell short, and I'm sorry. I've spoken with our client @Erick_ombese directly and we've agreed on a way forward. He'll receive a replacement unit in a week’s time. I'm personally reviewing what went wrong so it doesn't happen again. If you ever have an issue with us, my DMs are open.

Umoja Marketplace primarily deals in brand-new, genuine electronics. On rare occasions, we also stock pre-owned and ex-UK devices to cater to different customer budgets and preferences. These devices are sourced directly from abroad or from fellow vendors, and we subject them to thorough inspection before offering them for sale. We take product authenticity and condition seriously. Our business is built on selling genuine electronics, and we have absolutely no interest in compromising that reputation for a single transaction. The Samsung Galaxy S23 Ultra in question is a genuine Samsung device. The dispute is about physical damage identified during a subsequent inspection, not the authenticity of the phone. These are two entirely different matters, and it is unfortunate that a warranty disagreement is now being presented as an allegation of fraud.

The confrontation became increasingly heated, and our security personnel eventually had to intervene and escort her away from the premises. The gentleman subsequently reached out to me directly on X. I explained the technician’s findings and communicated that replacing the display would cost KSh 31,000. Before we could conclude that conversation or explore any further resolution, the demand shifted to wanting an entirely new replacement phone. What is particularly unfortunate is what is happening now. The gentleman is taking to X, tagging me under multiple posts and describing Umoja Marketplace as a business dealing in counterfeit devices and conning customers. This is where I feel compelled to set the record straight.

A gentleman recently reached out to us through WhatsApp looking for a Samsung Galaxy S23 Ultra. After considerable back-and-forth negotiations, we eventually agreed to reduce the price and give him a deal. The phone was intended for his girlfriend, Diana. We sold him a genuine Samsung Galaxy S23 Ultra in good working condition. Approximately three weeks later, the gentleman contacted us claiming that the phone had developed green lines on its display. For context, the S23 Ultra is an older model and is already outside Samsung’s manufacturer warranty. Nevertheless, at Umoja Marketplace, we voluntarily offer our customers a six-month warranty covering qualifying software-related failures and other issues stipulated in our warranty terms. We believe our responsibility to customers should not end the moment a transaction is completed.

For over a year, we have been running @UmojaOfficial selling electronics and working hard to build a reputation around three fundamental things: genuine products, fair pricing and exceptional customer service. Our Google Business page currently has over 60 reviews, all positive, reflecting the effort we put into ensuring that our customers receive the best possible experience. We take every review seriously because we understand that trust is earned, not demanded. Yesterday, however, we received our first one-star review. While we appreciate that not every customer experience will end positively, what is currently unfolding deserves some context, particularly given the allegations being made against our business.

The wait is finally over. iPhone 18 Series officially distributed by Redington for the African market have finally landed at @UmojaOfficial Buy with confidence and enjoy: ✅ 24-Month Warranty ✅ 6-Month Liquid Screen Protection ✅ Genuine iPhones with peace of mind 📞 0722 300 252 or WhatsApp us to place your order.

Happy New Week from @UmojaOfficial Kick off your week with an incredible deal Get your hands on this pre-owned iPhone 17 Pro Max | 256GB for just Kshs 135,000 Why wait? Make it yours TODAY ☎️ 0722 300 252

Here’s a good deal for anyone looking for iPhone 17 Pro Max 512GB. It’s only 165K @UmojaOfficial

MacBook Pro 14-inch M3 Pro 🏷️Ksh 154,999 ✨M3 Pro Chip ✨18GB Ram ✨512GB SSD ✨Charger ☎️ 0722 300 252

The Casio AQ-230A brings analog style and a digital display together in one sleek stainless steel piece. It's timeless on the wrist and works for the office, the weekend, or a night out. Now available at @UmojaOfficial Kshs 11,000 ☎️ 0722 300 252

This November, it’s time to upgrade your home entertainment for LESS. As authorised dealers of K-Elec, the South Korean TV brand, we’re bringing you incredible prices you simply don’t want to miss. These deals won’t last forever. Shop now before they’re gone. umojamarketplace.co.ke/brand…

iPhone 16 Pro Max 12GB | 256GB eSIM Kshs 110,000 Countrywide Delivery ☎️ 0722 300 252

Good morning from our store. Black November is in full swing at @UmojaOfficial, with incredible offers waiting for you both in-store and online. Whether you’re shopping for the latest gadgets, smartphones, laptops or accessories, we’ve got something special for you. 🛍️ Explore our Black November Deals: umojamarketplace.co.ke/deals

BLACK NOVEMBER IN-STORE OFFER 💻 Lenovo ThinkPad X1 🔥 Ksh 25,000 ONLY Available exclusively at our physical store. 📍 Visit us at Comet Mall, Monrovia Street. 📞 Call/WhatsApp: 0722 300 252