@WBC_Help

Seeking help with @wandbc services? Tweet us here or ring us on 020 8871 6000. Phones & Twitter Mon-Fri 09.00-17.00 For general news and events visit @wandbc

 Wandsworth, London
wandsworth.gov.uk
Joined July 2017
  • Tweets4.4K
  • Following421
  • Followers904
54Media
WBC Customer Service retweeted
Wandsworth Council
@wandbcAug 5
Live in Trinity Ward? A by-election will be held on 27 August 2026 to choose your local councillor. Don’t lose your vote – the deadline to register to vote is 11 August. Register now: wandsworth.gov.uk/register-t…
A silhouette of a hand inserting a ballot paper into a ballot box against a bright white background.

ALT A silhouette of a hand inserting a ballot paper into a ballot box against a bright white background.

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WBC Customer Service retweeted
Wandsworth Council
@wandbc30 Jan 2025
Our new 7 rings, 7 days guarantee ✅ Call us on 020 8871 6000 and we’ll pick up in 7 rings ✅ Report graffiti, a dangerous pothole or broken street sign and we’ll fix it in 7 days Wandsworth is a listening Council that delivers the lowest Council Tax in the country.
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Our telephone system is currently down and we are unable to take calls at present. We are working to resolve this as soon as we can and apologise for any inconvenience.
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There are changes to our opening hours & waste/recycling collections over the Christmas & New Year period. Full details about collection dates is available online wandsworth.gov.uk/customer-c… All online services, & emergency out of hours, will still be available during this time.
Christmas & New Year 2023/24 OFFICE & PHONE OPENING TIMES Monday 25th December - Closed Tuesday 26th December - Closed Wednesday 27th December - 09:00-17:00 Thursday 28th December - 09:00-17:00 Friday 29th December - 09:00-17:00 Monday 1st January - Closed Tuesday 2nd January - 09:00-17:00 Waste & Recycling collections will be 2 days later than normal week commencing 25th December, and 1 day later than normal the week commencing 1st January. Christmas tree collections will start from Monday 8 January 2024

ALT Christmas & New Year 2023/24 OFFICE & PHONE OPENING TIMES Monday 25th December - Closed Tuesday 26th December - Closed Wednesday 27th December - 09:00-17:00 Thursday 28th December - 09:00-17:00 Friday 29th December - 09:00-17:00 Monday 1st January - Closed Tuesday 2nd January - 09:00-17:00 Waste & Recycling collections will be 2 days later than normal week commencing 25th December, and 1 day later than normal the week commencing 1st January. Christmas tree collections will start from Monday 8 January 2024

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The @wandbc Corporate Contact Centre answers web chats for 8+ key council services, including parking & electoral services. In June the team answered 91 web chats per average working day.
From 1 - 30 June 2023. The average wait time for a call to be answered was 4 minutes 26 seconds. 91 web chats were answered per average working day for 8+ key council services by the corporate contact centre. 609 calls were answered per average working day for 11+ key council services by the corporate contact centre.

ALT From 1 - 30 June 2023. The average wait time for a call to be answered was 4 minutes 26 seconds. 91 web chats were answered per average working day for 8+ key council services by the corporate contact centre. 609 calls were answered per average working day for 11+ key council services by the corporate contact centre.

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The @wandbc Corporate Contact Centre answers calls for 11+ key council services, including planning & council tax. In May the team answered 641 calls per average working day.
From 1 - 30 May 2023. The average wait time for a call to be answered was 4 minutes 39 seconds. 101 web chats were answered per average working day for 8+ key council services by the corporate contact centre. 641 calls were answered per average working day for 11+ key council services by the corporate contact centre.

ALT From 1 - 30 May 2023. The average wait time for a call to be answered was 4 minutes 39 seconds. 101 web chats were answered per average working day for 8+ key council services by the corporate contact centre. 641 calls were answered per average working day for 11+ key council services by the corporate contact centre.

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The @wandbc Corporate Contact Centre answers web chats for 8+ key council services, including elections & parking permits. In April the team answered 85 webchats per average working day.
From 1st - 30th April 2023. The average wait time for a call to be answered was 5 minutes 24 seconds. 85 web chats were answered per average working day for 8+ key council services by the corporate contact centre. 673 calls were answered per average working day for 11+ key council services by the corporate contact centre.

ALT From 1st - 30th April 2023. The average wait time for a call to be answered was 5 minutes 24 seconds. 85 web chats were answered per average working day for 8+ key council services by the corporate contact centre. 673 calls were answered per average working day for 11+ key council services by the corporate contact centre.

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The @wandbc Corporate Contact Centre answers calls for 11+ key council services, including planning and registration services. In March the team answered 709 calls per average working day for 11+ key council services.
From 1st - 31st March 2023 The average wait time for a call to be answered was 3 minutes 58 seconds. 76 web chats were answered per average working day for 8+ key council services by the corporate contact centre. 709 calls were answered per average working day for 11+ key council services by the corporate contact centre.

ALT From 1st - 31st March 2023 The average wait time for a call to be answered was 3 minutes 58 seconds. 76 web chats were answered per average working day for 8+ key council services by the corporate contact centre. 709 calls were answered per average working day for 11+ key council services by the corporate contact centre.

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The @wandbc Corporate Contact Centre answers calls for 11+ key council services, including waste and parking permits. In February the team answered 683 calls per average working day for 11+ key council services.
From 1 - 28 February 2023 Average wait time for a call to be answered was 5 minutes 22 seconds 68 web chats were answered per average working day for 8+ key council services by the corporate contact centre 683 calls were answered per average working day for 11+ key council services by the corporate contact centre

ALT From 1 - 28 February 2023 Average wait time for a call to be answered was 5 minutes 22 seconds 68 web chats were answered per average working day for 8+ key council services by the corporate contact centre 683 calls were answered per average working day for 11+ key council services by the corporate contact centre

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The @wandbc Corporate Contact Centre answers calls for 11+ key council services, including Council Tax and Parking Permits. In September the team answered 799 calls per average working day for 11+ key council services.
The average wait time for a call to be answered was 4 minutes 22 seconds. 83 web chats were answered per average working day for 8+ key council services by the corporate contact centre 799 calls were answered per average day for 11+ key council services by the corporate contact centre.

ALT The average wait time for a call to be answered was 4 minutes 22 seconds. 83 web chats were answered per average working day for 8+ key council services by the corporate contact centre 799 calls were answered per average day for 11+ key council services by the corporate contact centre.

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WBC Customer Service retweeted
Wandsworth Council
@wandbc8 Sep 2022
It was with the greatest sadness that Wandsworth Council learned of the death our late Sovereign, Queen Elizabeth the Second. wandsworth.gov.uk/queen-eliz…
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Our phone lines are very busy currently so wait time may be longer than normal at the moment. Please note multiple services can be reported or applied/paid for via our website wandsworth.gov.uk/

Home

Welcome to the London Borough of Wandsworth.

wandsworth.gov.uk
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The @wandbc Corporate Contact Centre answers calls for 11+ key council services, including benefits & registration services. In July the team answered 760 calls per average working day for 11+ key council services.
The average wait time for a call to be answered was 2 minutes 32 seconds 86 web chats were answered per average working day for 8+ key council services by the corporate contact centre 760 calls were answered per average day for 11+ key council services by the corporate contact centre.

ALT The average wait time for a call to be answered was 2 minutes 32 seconds 86 web chats were answered per average working day for 8+ key council services by the corporate contact centre 760 calls were answered per average day for 11+ key council services by the corporate contact centre.

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All lines are now working again. Apologies for any inconvenience caused during the downtime this afternoon.
WBC Customer Service@WBC_Help26 Jul 2022
We are currently experiencing issues with our phone lines in the Corporate Contact Centre. This is being looked into as a matter of urgency and we apologise for any inconvenience this may cause. All online services are still available. wandsworth.gov.uk/
We are currently experiencing issues with our phone lines in the Corporate Contact Centre. This is being looked into as a matter of urgency and we apologise for any inconvenience this may cause. All online services are still available. wandsworth.gov.uk/
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The @wandbc Corporate Contact Centre answers calls for 11+ key council services, including Council Tax & planning. In June the team answered 86 web chats per average working day for 8+ key council services.
The average wait time for a call to be answered was 4 minutes and 14 seconds. 86 web chats were answered per average working day for 8+ key council services. 889 calls were answered per average working day for 11+ key council services.

ALT The average wait time for a call to be answered was 4 minutes and 14 seconds. 86 web chats were answered per average working day for 8+ key council services. 889 calls were answered per average working day for 11+ key council services.

WBC Customer Service retweeted
Wandsworth Council
@wandbc14 Jul 2022
Polls are now open for the Tooting Broadway ward by-election. Polling stations are open until 10pm tonight. Visit wandsworth.gov.uk/vote for further information.
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All eligible properties in Bands A-D, who do not pay their Council Tax by direct debit, can now apply for the £150 energy rebate. If you have not yet completed the application you can do so by following the instructions at wandsworth.gov.uk/council-ta…
How to apply online Go to www.wandsworth.gov.uk/energy-rebate-payments Click 'Apply Online' & set up your profile Input the 2 reference numbers from your letter Read the declarations and complete your bank details Once submitted you will receive an acknowledgement e-mail with the application reference Payments may take up to 21 working days to be processed, you will receive an email update once your application is approved. If you have an email address but you are unable to complete the online form yourself we highly recommend asking a friend or family member to assist you so you still get the process update emails. Our Customer Services team can assist you with completing the form, but you will not receive email updates for your application as it processes. For assistance over the phone please call 020 8871 6000 and select option 1 followed by option 1 and then 4.

ALT How to apply online Go to www.wandsworth.gov.uk/energy-rebate-payments Click 'Apply Online' & set up your profile Input the 2 reference numbers from your letter Read the declarations and complete your bank details Once submitted you will receive an acknowledgement e-mail with the application reference Payments may take up to 21 working days to be processed, you will receive an email update once your application is approved. If you have an email address but you are unable to complete the online form yourself we highly recommend asking a friend or family member to assist you so you still get the process update emails. Our Customer Services team can assist you with completing the form, but you will not receive email updates for your application as it processes. For assistance over the phone please call 020 8871 6000 and select option 1 followed by option 1 and then 4.

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All eligible properties in Bands A-D, who do not pay their Council Tax by direct debit, can now apply for the £150 energy rebate by following the instructions at wandsworth.gov.uk/energy-reb… Letters will also be sent throughout June inviting eligible properties to apply.
How to apply online Go to www.wandsworth.gov.uk/energy-rebate-payments Click 'Apply Online' & set up your profile Input the 2 reference numbers from your letter Read the declarations and complete your bank details Once submitted you will receive an acknowledgement e-mail with the application reference Payments may take up to 21 working days to be processed, you will receive an email update once your application is approved. If you have an email address but you are unable to complete the online form yourself we highly recommend asking a friend or family member to assist you so you still get the process update emails. Our Customer Services team can assist you with completing the form, but you will not receive email updates for your application as it processes. For assistance over the phone please call 020 8871 6000 and select option 1 followed by option 1 and then 4.

ALT How to apply online Go to www.wandsworth.gov.uk/energy-rebate-payments Click 'Apply Online' & set up your profile Input the 2 reference numbers from your letter Read the declarations and complete your bank details Once submitted you will receive an acknowledgement e-mail with the application reference Payments may take up to 21 working days to be processed, you will receive an email update once your application is approved. If you have an email address but you are unable to complete the online form yourself we highly recommend asking a friend or family member to assist you so you still get the process update emails. Our Customer Services team can assist you with completing the form, but you will not receive email updates for your application as it processes. For assistance over the phone please call 020 8871 6000 and select option 1 followed by option 1 and then 4.

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Our phone lines are very busy currently so wait time may be longer than normal at the moment. Please note multiple services can be reported or applied/paid for via our website wandsworth.gov.uk

Home

Welcome to the London Borough of Wandsworth.

wandsworth.gov.uk
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