We are a premier research & educational center focused on connecting academic, industry & societal leaders to discover and unleash the power of service.
Tempe, Arizona
Joined September 2009
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"Development starts with something very simple...trust" 👏
Lee Scanzano, former Vice President, Customer Care at Cox Communication, shares best practices for developing others, whether that be amongst your team or to your new frontline employees.
🎧youtube.com/watch?v=R1-SgLtl…
Customer dissatisfaction has been increasing. Businesses aren't doing enough to provide their customers with a smooth experience, especially when issues arise.
To read more, check out the article here:prnewswire.com/news-releases…
Newly released National Customer Rage Survey found consumer frustration is at an all-time high.
To read more, check out the article here: prnewswire.com/news-releases…
Save the date for CTS 2026! The Compete Through Service Symposium will be held March 31-April 1st of next year. Keep an eye out for further details!
#CSL #CTS #UpcomingEvent
Happy Earth Day! Earth day is all about taking care of the planet, through its small and big actions. What are you doing for Earth today?
Check out the Earth Day website to get ideas for how you can take care of the plane everyday earthday.org/earth-day-2025/
#CSL #EarthDay
Now that the Compete Through Service Symposium of 2025 has concluded, keep an eye for new event announcements, and we hope to see you at CTS 2026!
See the CSL website for updates: csl.wpcarey.asu.edu/events-p…
#CSL #Service #Education
Learn more about the key to customer loyalty in the article below. It is easy to lose focus on what is most important to get the results we want. hbr.org/2010/07/stop-trying-…
#CSL #Service #CustomerLoyalty
We have wrapped the 2025 Compete Through Service Symposium. We would like to give a big thank you to everyone for a wonderful event! We had over 100 registered participants. We hope to have you join us next year!
#CSL #CTS #AnnualEvent #CTS2025
Commencing the 2025 Compete Through Service Symposium! We are excited to see all the familiar and new faces coming together to learn and innovate service.
#CSL #CTS #Event #ServiceIndustry
We're nearly one month away from our Strategic Service Institute (SSI), February 26th-29th, at McCord Hall at ASU, and there's still time to join us!
SSI brings new knowledge to address your organization’s service needs.
Begin your registration here:
lnkd.in/gni-2Zz4
During uneasy economic times, customers are looking to their bank for support.
J.D. Power reports findings on customer satisfaction with retail banks, with U.S. Bank, Chase and First Bank scoring the highest in their state for three consecutive years
What findings surprised you?
@JDPower's findings can be found here: jdpower.com/business/press-r…
CSL retweeted
Motivation is less about employees doing great work and more about employees feeling great about the work they do. s.hbr.org/3sBZPC0
Happy New Years✨If personal growth is on your #resolutions list this year, make sure you kickstart your journey by joining us at the Strategic Service Institute, February 26th– 29th, at McCord Hall at ASU🔱Come advance your service leadership! Register now👇
Join us for an unforgettable experience at our Strategic Service Institute, February 26th - 29th, 2024 at ASU's McCord Hall! Gain insights into service delivery, strategic execution, and revolutionize your team's leadership.
Register now!👇 specialevents.asu.edu/ereg/n…
