Waitrose Help Team (@WaitroseHelpTm) header
Waitrose Help Team (@WaitroseHelpTm) profile picture

Waitrose Help Team

@WaitroseHelpTm
Joined January 2026
  • Tweets19
  • Following16
  • Followers3
Our apologies for the late response as we're experiencing some technical glitches in our system.Kindly follow back so we can thoroughly address your concern.Thank you🌹
unavailable
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Our apologies for the late response as we're experiencing some technical glitches in our system.Kindly follow back so we can thoroughly address your concern.Thank you🌹
Dr Daniel D. Jordan (@doctordjordan) profile pictureDr Daniel D. Jordan@doctordjordanJan 21
Replying to @waitrose
@waitrose is there some reason why i am not getting weekly vouchers in my app like i did before Christmas? For some reason i’m either getting nothing every Wednesday (when it refreshes) or a v.few for obscure products i’ve never bought… 🤷🏼‍♂️
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Our apologies for the late response as we're experiencing some technical glitches in our system.Kindly follow back so we can thoroughly address your concern.Thank you🌹
Nicholas Shaw (@npwharf) profile pictureNicholas Shaw@npwharfJan 20
Replying to @waitrose @KatyCutprice
Hi Karen, my entire family fell down that hole early last week. Not seen them since. Any chance of a 50p voucher so I can buy some flowers to remember them by.
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Our apologies for the late response as we're experiencing some technical glitches in our system.Kindly follow back so we can thoroughly address your concern.Thank you🌹
J M G B (@joebee462) profile pictureJ M G B@joebee462Jan 18
Replying to @waitrose
@waitrose can you instruct staff at your Bury St Eunds branch on correct use of the red cord in the accessible toilet please? It should be hanging freely to floor level, not tied up to the grab rail. If someone fell they could not call for help if it is not hanging freely.
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Our apologies for the late response as we're experiencing some technical glitches in our system.Kindly follow back so we can thoroughly address your concern.Thank you🌹
ME Costello 🌳 (@MaryECostello) profile pictureME Costello 🌳@MaryECostelloJan 18
Replying to @waitrose
I’ve sent a follow up comment. I appreciate the time taken to give a response. I do not appreciate the content and *shrug* tone.
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Our apologies for the late response as we're experiencing some technical glitches in our system.Kindly so we can thoroughly address your concern.Thank you🌹
James Barker (@JamesBa1971) profile pictureJames Barker@JamesBa1971Jan 17
Replying to @waitrose
@waitrose 1st World problem; product on your website but not in my local store. How can I get it stocked? I’ll live, but it’s annoying. I spend enough in the shop btw.
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Our apologies for the late response as we're experiencing some technical glitches in our system.Kindly so we can thoroughly address your concern.Thank you🌹
ME Costello 🌳 (@MaryECostello) profile pictureME Costello 🌳@MaryECostelloJan 17
Replying to @WASP_BS7 @waitrose
Yes! But worst of all @waitrose offering “treats” that are never actually available. It feels a con
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Thank you for contacting our customer support.We are sincerely sorry for the inconvenience caused.Kindly share your full names, email address and phone number.Thank you🌹
Simon Smith (@Simoncitizen) profile pictureSimon Smith@SimoncitizenJan 14
Replying to @WaitroseHelpTm
@WaitroseHelpTm #OrganicOranges who scared this fruit or took a knife to it before it was #Packaged
Image from Simon Smith (@Simoncitizen)
Image from Simon Smith (@Simoncitizen)
Image from Simon Smith (@Simoncitizen)
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Our apologies for the late response as we're experiencing some technical glitches in our systems. Kindly follow back so we can thoroughly address your concerns.Thank you🌹
unavailable
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Kindly provide the following details via DM for more assistance please 🔵Full name 🔵Email address 🔵Phone number
Simon Smith (@Simoncitizen) profile pictureSimon Smith@SimoncitizenJan 10
Replying to @waitrose
@waitrose sorry I don’t want to have your #app or use your app. You are discriminating against me as you only issue coupons this way. I have a card but what’s the point in scanning it up you do not give me anything back. #HappyNewYear #Equality
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Our apologies for the late response as we're experiencing some technical glitches in our systems. Kindly follow back so we can thoroughly address your concerns.Thank you🌹
Simon Smith (@Simoncitizen) profile pictureSimon Smith@SimoncitizenJan 10
Replying to @waitrose
@waitrose sorry I don’t want to have your #app or use your app. You are discriminating against me as you only issue coupons this way. I have a card but what’s the point in scanning it up you do not give me anything back. #HappyNewYear #Equality
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Our apologies for the late response as we're experiencing some technical glitches in our systems. Kindly follow back so we can thoroughly address your concerns.Thank you🌹
Jeremy White (@jeremyiwhite) profile pictureJeremy White@jeremyiwhiteJan 9
Replying to @NoContextBrits @paullewismoney
I’d always choose @Tesco over @waitrose. The latter couldn’t even be bothered to reply to my complaint when one expensive item was double scanned in my shopping.
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Our apologies for the late response as we're experiencing some technical glitches in our systems. Kindly follow back so we can thoroughly address your concerns.Thank you🌹 @magicofthemind
Barry Cooper (@magicofthemind) profile pictureBarry Cooper@magicofthemindJan 7
Replying to @SimonGray20 @waitrose
Mine have gone down from 4 to 3. One of those is something that's been out of stock last 2 visits, and I didn't get the credit for a similar item as I should have done last 2 times this happened.
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Thank you for contacting our customer service.we are sincerely sorry for the inconvenience caused.kindly share your full names, email address and phone number. Thank you🌹
Paul Frost (@paulfrost_me) profile picturePaul Frost@paulfrost_meJan 7
Replying to @waitrose @SimonGray20
My mum has been a Waitrose customer branch W124 for decades, 40 years or so. Has the MyWaitrose card, but no mobile or app. How does my mum get vouchers ? They have definitely stopped !
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Our apologies for the late response as we're experiencing some technical glitches in our systems. Kindly follow back so we can thoroughly address your concerns.Thank you🌹
Susan Harrison (@SusanHa85471577) profile pictureSusan Harrison@SusanHa85471577Jan 7
Replying to @waitrose
@waitrose hi. I get my waitrose vouchers every Wednesday but none have loaded today
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Our apologies for the late response as we're experiencing some technical glitches in our systems. Kindly follow back so we can thoroughly address your concerns.Thank you🌹
Kate Kangaroo (@e13547) profile pictureKate Kangaroo@e13547Jan 7
Replying to @e13547 @waitrose @6TimesKings
You have been BAMBOOZLED Waitrose. WAKE UP!!!
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Our apologies for the late response as we're experiencing some technical glitches in our systems. Kindly follow back so we can thoroughly address your concerns.Thank you🌹
Whiskey General Official (@Whiskey_General) profile pictureWhiskey General Official
@Whiskey_GeneralJan 7
Replying to @waitrose
@waitrose Hey guys. The delivery driver forgot a box, but I can’t see a refund for all of the missing items. It’s frustrating that I now have to go through the order item by item just to claim refunds for things that weren’t delivered. Not happy with this at all.
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Our apologies for the late response as we're experiencing some technical glitches in our systems. Kindly follow back so we can thoroughly address your concerns.Thank you🌹
Peter Cohen (@pedrovoski) profile picturePeter Cohen@pedrovoskiJan 7
Replying to @waitrose
@waitrose #waitrosevouchers dear Waitrose, my weekly vouchers do not seem to have been uploaded, even though my wife's vouchers have. And we used last week's vouchers just this last Monday. Can you please advise?
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