If it improves customer engagement, we do it. Strategic planning to implementation and management. Every technology, every platform, across your contact center.
Boston, MA
Joined June 2009
- Tweets2.6K
- Following605
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Waterfield Tech retweeted
Inflationary pressures are driving the need for organizations to be more efficient with their dollars.
What can your business do to offset rising costs? 💸
hubs.ly/Q01hpSS50
#inflation #business #technology
Waterfield Tech retweeted
Great feedback on one of our recent webinars!
Catch up on all our past presentations covering #AI, #WFO, #CX, and more right here:
hubs.ly/Q01dQYls0
ALT Quote from IT Engineer, Global National Retailer: "Thoroughly enjoyed your webinar. It is SO REFRESHING to see 'Platform and/or Technology-Agnostic" presentations."
Waterfield Tech retweeted
Want to eliminate upfront development and start engaging your customers asap? It’s time to #Xcelerate.
Building your contact center has never been this easy!
hubs.ly/Q01d_L9J0
#CustomerExperience #TwilioFlex #UserExperience #ContactCenter
Waterfield Tech retweeted
3 options to kick-start your Bot Management System
🤖
#AI #ContactCenter #Chatbots
link.medium.com/A4swUMpatrb
Waterfield Tech retweeted
Standing up conversational #AI is easier and faster than ever. In this webinar, we'll show you how to deploy the technology and how to use the captured data to deliver customer and business value.
Reserve your spot today.
hubs.ly/Q01gSf1b0
#technology #webinar #Twilio
Waterfield Tech retweeted
You may have heard about sentient #AI in the news recently. But sorry, it's not true.
Here's how a (now former) Google employee fell under this illusion. And how we can too.
#AI #Insights #technology #Google #chatbots
link.medium.com/Y1d3uNWnUqb
Waterfield Tech retweeted
Conversational #AI in the contact center is helping industries of all sizes and types provide better user experiences and streamline processes. Learn more:
hubs.ly/Q01dQYk60
#retail #contactcenter #technology #insights
Waterfield Tech retweeted
You can, and should build humanlike #AI. But why?
link.medium.com/Wi0AADEX5qb
Waterfield Tech retweeted
We asked our followers to fill in the blank. How far would you go? 😵💫
Read about today’s consumer preferences 👉 bit.ly/39ySv0T #StateofCustomerEngagement
Waterfield Tech retweeted
Three customer experience shifts partners should foster to deliver better client value tinyurl.com/35tjjb9m via @channelbuzzca #CX #ExperiencesThatMatter
Waterfield Tech retweeted
#Xcelerate is an out-of-the-box contact center solution built on the #Twilio Flex platform that integrates voice, chat, and SMS, providing a powerful view for agents, supervisors, and admins.
➡️ Request a demo and SEE how it can work for your business: hubs.ly/Q01d2zGG0
Waterfield Tech retweeted
How does implementing an E911 solution make you compliant with Ray Baum’s Act and Kari’s Law?
hubs.ly/Q01d2DD70
#E911 #KarisLaw #RayBaumAct #compliance
Waterfield Tech retweeted
#ICYMI: Here are some tips to set your business apart from the rest to attract the best agents, from the application process to ongoing coaching.
hubs.ly/Q01cXm7C0
#EmployeeRetention #Agents #GreatResignation
Waterfield Tech retweeted
Just because a technology is advanced, it doesn’t mean it’s the best choice for your business. That was the lesson a major US property & casualty insurer learned the hard way.
Learn how we helped them: hubs.ly/Q01cYbq50
#customerexperience #technology
ALT Quote : " Callers repeated words they'd seen in a tv ad campaign, but the IVR didn't know those words, so it couldn't route callers to the appropriate agent."
Waterfield Tech retweeted
Why doesn’t Disney use TTS?
And why didn’t Stephen Hawking upgrade his?
What does that mean for your #IVR or #IVA?
#AI #TextToSpeech #Technology #ContactCenter link.medium.com/DcGUbJz1Iqb
Waterfield Tech retweeted
Google recently announced a major breakthrough called "chain-of-thought prompting" which enhances reasoning in language models. And it's quite impressive!
#ConversationalAI #Google #innovation #GoogleIO
hubs.ly/Q01cltdr0
Waterfield Tech retweeted
Understanding where customers are calling in from and why they're calling is the best way to service them. It is important to look at lines of communication.
We have the tools and people that can help you achieve this. hubs.ly/Q01cJGW_0
#CustomerExperience #CX
ALT Complete Contact Center Solutions
Waterfield Tech retweeted
Cloud is becoming a company-wide business differentiator. Boards can help leaders think through the most effective ways that the cloud can enable the business strategy.
Source @McKinsey Link mck.co/3GzqulJ via @antgrasso #CloudComputing #DigitalStrategy #CEO
