Wayne Butterfield retweeted
Most contact centers still treat support as a cost, which is why most won’t survive what’s coming.
I sat down with @ISG_News' @Waynaldo82 to unpack the ways AI is reshaping BPOs—from legacy pricing models to tech-first service strategies and the end of “cheaper, not better.”
Watch the full ep for a look at what BPO 4.0 really means and who’s positioned to win: voice-ai-newsletter.krisp.ai…
Wayne Butterfield retweeted
We’re kicking off the Xperience Summit in NYC with chairman, @Waynaldo82 welcoming us all. #ISGEvents
Wayne Butterfield retweeted
Interesting session with Xperience Summit Chairman @Waynaldo82 and PNC Bank’s, Joe Bechtel. #ISGEvents
Wayne Butterfield retweeted
Will 2025 actually be the year when new technological advances click in the contact center? What will be the top 5 trends in the #contactcenter this year? ISG's @Waynaldo82 explains in this article - click to read it! #2025trends #ccaas dy.si/TkP6H32
Wayne Butterfield retweeted
As leaders, it's our job to recognize the positive value that #generativeAI can bring to the table. So what does the future of #Automation with Gen AI look like? We turn to Wayne Butterfield to find out.
For more ISG Automation insights, click here ➡️ brnw.ch/21wDIKj ⬅️
Wayne Butterfield retweeted
🤖How can you ensure your #automation programs are managed not just efficiently, but also safely, reliably & in alignment with your org’s strategy?
The answer is #governance.
🎧Join host @Waynaldo82 and guest Zachary Toner of @MunichRe for more:
➡️ brnw.ch/21wD85c ⬅️
Wayne Butterfield retweeted
RPA, Bringing People Together. buff.ly/3qCSAZT via @Waynaldo82 on @Thinkers360 #FutureofWork #RPA #GenerativeAI
Wayne Butterfield retweeted
Generative AI Is Cool, But It Isn't Corporate (Yet) by @waynaldo82 #digitalworkplace reworked.co/digital-workplac…
Wayne Butterfield retweeted
Top Podcasts from Thinkers360 Thought Leaders (1H'23) thinkers360.com/top-podcasts…
Feat.@samiranghosh @UserExperienceU @JohnColemanIRL @Hyken @aopshow @avrohomg @AkwyZ @SusanneTedrick @JimMarous @blockdropspod @Waynaldo82 +
#Podcasts #Business #Technology #Innovation
Wayne Butterfield retweeted
What skills will the modern worker need to thrive in the age of emerging tech like #AI, edge & quantum? 👩🏼🏫
🤖 Listen to this podcast to explore how the #education industry is shaping the workforce of tomorrow with host @Waynaldo82 & guest Nancy Gleason:
fal.cn/3y0lx
