Xbox Support

For all of your official Xbox support-related needs, be sure to follow our primary handle, @XboxSupport, right away!

@SkyGolem1 Request for that controller. Steps to do that can be found here: xbx.lv/1mOzVjT 2/2 ^RZ

@SkyGolem1 Sorry to hear that happened! I'm afraid if the store won't exchange your bundle, you'll need to set up a Service 1/2 ^RZ

@cdg_l Was the code redeemed successfully? Were you on a PC/Mac, a tablet/phone, or on the console? ^NX

@jonhaoficial What happened when you spoke with the phone team? Which region are you located in? ^JR

@jonhaoficial OK, here's a page with ideas on it of how to find your login username (email): xbx.lv/uPzA8L ^NX

@eliteluckygamer Let us know if there's anything we're able to assist with :) ^NX

@Ch010390 Hmm, shoot. Just to make sure, have you seen this page: xbx.lv/1ej17Bi ? ^NX

@Dimotron9000 xbox.chatbox.com/s/v5i3q ^AD

@abClassicK Hey there, be sure to mention us anytime an Xbox support question pops up. ^CR

@GianUrzua What error are you getting? That page is opening up fine for us here. ^JP

@A_mais_B ... Are you still needing help with the music issue? (2/2) ^JP

@A_mais_B That DM was sent to everyone. That's why we included if you need any other help to reach out. ... (1/2) ^JP

@ElizabethInzunz What is going on? We're happy to assist, we just need details. ^JP

@yarkerd Just to clarify, that DM was sent to everyone. Which issue would you like to focus on first? ^JP

@BandsAreMy_Life Hi there. Do you see this purchase on commerce.microsoft.com ? ^JP

@tariqXTaZ Hi there. Unfortunately we are having a hard time understanding both DMs you have sent. Mind elaborating? ^JP

@MillsInSession HI there, we're fine here aside from one specific alert: xbox.com/status What's going on for you? ^JP

@ErikDarrow Hey there, looks like you deleted that Tweet. Sorry for the delay. Did you still need our assistance? ^JP

@Nerdorus Hi there, do you see it in your Ready to Install to the right of My Games & Apps? xbx.lv/1UeVLNg ^JP