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Joined June 2023
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New Post: The Importance of Knowing Your Customer — How Personal Touches Drive Buying Decisions It's amazing what remembering a name, from several years ago, does to make you feel valued. Create the same feelings digitally >> tinyurl.com/know-customer #KnowYourCustomer
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RingCentral is providing a core AI platform that actually spans Marketing, Sales and Customer Service. Perhaps the first we’ve seen of a demonstrably real “CX Platform”. #RingSenseAI #RingCentralSummit
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New Post: Getting Gartner to Play for Pay. If only it were that simple! actionary.co.uk/getting-gart… #GivingLeadersSuperpowers
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New Insight: Natural Language Interfaces (NLIs) are pioneering a user-centric revolution in data accessibility, unlocking the potential of zettabytes of data to deliver effortless experiences. tinyurl.com/nli-data-access-…
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Our very own @BrianManusama will be chairing one of the top 25 CX events for 2024. Get registered and don't miss it! engagecustomer.com/future-of… #GivingLeadersSuperpowers @EngageCustomer
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In case you missed it! The CX Today predictions for 2024 are in and we're excited to see all the news about Natural Language Interfaces (NLIs): cxtoday.com/tv/cx-prediction…
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Wishing everyone a great holiday, fun family get togethers and hoping you can stop yourself from getting too stuffed on good food! 👀 #NotPossible #HappyHolidays #MerryChristmas – at South East, England
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You did not choose your • birthplace • skin color • birth parents • birth gender • birth language • birth name • ethnicity • born abilities You can choose to be • kind • giving • honest • grateful • loving • optimistic • humble • happy teapawt.net/mindline/status/171160…
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Informative and fun analyst event with the @WalkMeInc team. 42% of employees have tech resentment and 39% of tech investments are wasted. In a world where speed and efficiency is the linchpin in success, #DAP has become crucial. #hyperproductivity
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Progressive companies see disruption as the catalyst that propels them into uncharted territories, fosters growth and pushes the boundaries of possibility. tinyurl.com/2h7kkwjh #GivingLeadersSuperpowers #DigitalDisruption #DisruptiveInnovation
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Research confirmed, years ago, the power of AI is not chatbots and understanding intent by methods such as speech recognition. It's always been about how AI-powered devices and applications learning us rather than us learning them. #GivingLeadersSuperpowers #Devices #Wearables #ArtificialInteligence
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Start Unlocking the Incremental Value of a WFO Suite: What if an agent with only 2 minutes left on their shift didn't get routed a complaint call that will take 5 minutes to resolve or an agent who struggles with upsell didn't get routed a qualified lead only to fail. tinyurl.com/unlock-wfo-suite… #CustomerExperience #CustomerService #CSuiteAdvisory
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