3 days back, we hosted The BFSI Guild, our annual event at @GreyLabsAI, at The St. Regis Mumbai on the night before @GffFintechfest. We made one decision early on: no panel discussions, no speaker sessions, no roundtables. The BFSI calendar is already full of those, and GFF itself was about to deliver three intense days of exactly that. We wanted the opposite. A chill evening where people could relax, catch up with old colleagues, and have unhurried conversations. We invited the legend - @therealkapildev Sir, and I had the privilege of doing a fireside chat with him. We spoke about 1983 and what it actually took to win that World Cup, how he got into cricket in the first place, the people he looked up to, his hobbies, and his life outside the game. Over four decades later, he tells those stories with the same fire. Easily the most inspiring person I have had the chance to sit across from. We had planned for 250 guests. Over 400 senior BFSI leaders joined us, including CEOs, CTOs, Business Heads and CDOs. Honestly, we were bracing for a thin room. The Prime Minister was at GFF that day, and Mumbai evening traffic is Mumbai evening traffic. People came anyway, and stayed well past the last course. Thank you to everyone who took the time out. An evening like this is only as good as the people in the room, and this room was exceptional. And thank you to the GreyLabs team, who turned an idea into an evening our clients genuinely enjoyed. Same time next year.

One unlock that has happened because of AI Assistants is that you don't have to visit Government websites ever again.

I've been using Instinct extensively since it launched, and it's been a total game-changer. Here's what my AI assistant takes care of today: At work: 1. Checks my calendar, coordinates schedules, and blocks time for meetings. 2. Logs into 91springboard to book meeting rooms. 3. Tracks overdue invoices, unbilled revenue, and shares reports on our numbers. 4. Follows up on things that would otherwise slip through the cracks. In my personal life: 1. Tracks my sleep and steps through my Ultrahuman Ring. 2. Reminds me to run on my treadmill. 3. Uploads expenses to our accounting software and files flexi benefits on our HRMS. 4. Gets my insurance policy renewed. And a lot more. But there's one use case that I think could have a massive impact on businesses. Customer support. Finding the right email address, explaining an issue, writing an email, tracking the response, and following up is painful. Instinct now handles this for me. And that got me thinking. As AI personal assistants become mainstream, they will increasingly raise complaints and support requests on behalf of their users. My hypothesis: email complaint volumes for enterprises could explode. Today, most customers don't bother chasing a company over email because the effort isn't worth it. But when an AI assistant can do the entire thing autonomously, the friction disappears. For enterprises, this could mean a huge increase in incoming support emails, follow-ups, and escalations. The demand for AI-powered email and complaint automation could grow significantly as a result. I've also started asking Instinct to send me relevant podcasts every once in a while. So now, it's not just saving me time, it's helping me learn. The value it adds is so high that I don't mind paying for it. I think we're moving towards a world where everyone will have an AI assistant that knows their preferences, manages their workflows, and gets things done across multiple apps. And we're only scratching the surface. What's the most useful thing you've started delegating to an AI assistant?

One of the most underrated drivers of success is reliability. We talk a lot about hard work, sincerity, intelligence, ambition, and luck. But there's one trait that makes all of these count: being someone people can count on. When you give your word, you deliver. When you make a commitment, you follow through. When something goes wrong, you take ownership. As an employee, reliability earns you greater responsibility. As a service provider, it earns you clients' trust. As an entrepreneur, it builds trust with customers, employees, and investors. Over time, reliability creates opportunities, accelerates career growth, and helps build wealth. Think about it: Hard work without delivery is just effort. Intelligence without execution is just potential. Sincerity without follow-through is just intention. Reliability is what turns all these traits into results. You don't always need to be the smartest person in the room. Be the person people know they can count on. #Leadership #Entrepreneurship

Most corporate offsites are so boring with all those gyaan sessions and random drama. Ours was different. We took all our team of 100+ to Goa and had a blast for 3 full days. We enjoyed, danced, partied, drank and chilled - and came back energised, ready for another exciting quarter! #GreyLabsAI #TeamOffsite #LifeAtGreyLabs #3YearsOfGreyLabs #WorkHardPlayHard #Goa

Skills get outdated with time. Effectively that's inflation. You need to keep upskilling yourself regularly to mIntain the value of the skill.

"Being a founder is hard" Oh not really. This is what you're competing with.

I've run a $100k per month bootstrapped business and now I run a venture-backed startup that has raised over $10 mil. Very honestly, both have their pros and cons. One big downside of being bootstrapped is that all headaches fall on you because you can't hire top tier talent due to limited capital. And that leads to burnout.

Take insights, not advice. VCs do a lot of market research and carry good insights. For advice, speak with founders who are 2 years ahead of you.

The founder who stays close to the numbers *and customers* stays close to reality.

Airlines in India have to do the exact opposite. 2 main costs - ATF (fuel) and Aircraft are in USD. The passengers pay in INR. No wonder aviation is a brutal market and so many airlines in India couldn't survive.

Voice AI startups in Bengaluru

Underrated life advice: If you want to do big things in life, eliminate small decisions. This is why you see people like Mark Zuckerberg wear the same clothes every day. Small decisions cost time and mental energy and take away time from crucial things that matter most.

I'm in a client-facing role 😀

I'm not sure why people fly Air India. The only single Airline that's worth flying in India is @IndiGo6E. All other Airlines have customer service or safety issues. For several years, while booking flights, I have been filtering out all other Airlines and only look for Indigo flights.

To be able to save and invest, you need to be a high-earner first.

There is fast/quick money, but there is no easy money. Understand the difference. Fast money comes from moving quickly, taking risks in a calculated manner, or finding the right opportunities. Easy money is the belief that you can make money without creating value or putting in the work. Don’t confuse the two. Fast ≠ Easy.

Personal AI Assistants like Instinct and Meta Muse will help users avoid the struggle of navigating through poorly developed User Interface of Websites. Today I ordered something from Decathlon without having to struggle through their website. I don't like to share my Credit Card details with Instinct and so, it shared the UPI QR screenshot with me and I made the payment easily. Crazy times!

Agreed. 0 to $1 mil opens doors. Beyond that, it's mostly the size of the door that goes up rather than a new door being opened.