Founder @ Herodesk Entrepreneur, SaaS and tech lover
Arhus, Denmark
Joined October 2010
- Tweets3.9K
- Following888
- Followers846
- Likes1.2K
NEW IN HERODESK: UNICONTA 📊
"Have you received my payment?"
A simple question. But to answer it, someone has to leave the conversation, open the accounting system, find the customer and look it up.
If you use Uniconta, that's no longer the case.
We've just released a new...
1
11
with the lines on each one.
📄 The invoice PDF in one click, ready to attach to your reply.
📦 Recent sales orders, or look one up by order number while you write.
📝 Leave a note on the Uniconta customer straight from the conversation, so finance knows where it came from.
1
3
And on Herodesk Pro, Uniconta can keep your contacts up to date automatically.
Fewer tabs. Faster answers. And your team doesn't have to bother finance every time a customer asks about an invoice.
Let me know if you want help connecting it.
herodesk.com/product-updates…
MEET SHOPIFY SYNC. 👋
A customer is tagged VIP in Shopify.
In Herodesk, they're just another customer.
So someone on your team adds the tag again. By hand. And hopes they remember to do it next time too.
When your customer data lives in two places, it's only a matter of ...
1
57
Shopify, and that's it.
And once your tags match, you can put them to work. Build Flows in Shopify and Rules & Automations in Herodesk, based on the same tags and customer data.
No more tagging customers twice. No more wondering which system is right.
Just like Blomea, this ..
1
15
is something a lot of you have asked for.
You can see all 15 features from our "Got Your Back"-Release here: herodesk.com/got-your-back-r…
We've got your back 🙌
6
"Pause"
That word shows up 19 times in the script for our release film.
When I'm excited about something, I tend to talk fast. And I'm pretty damn excited about what we're doing at Herodesk!
I'm used to talking about Herodesk. At demos, on stage, over coffee with customers.
1
1
80
video before, but damn, it works! So we'll be doing more in the future.
What I learned so far: the more you prepare, the more relaxed you can be. The script gets you there. The pauses make it sound like you.
Next time I'll probably still need a few reminders. But ...
1
16
at least I'll know where the pauses go 😅
In the meantime: herodesk.com/got-your-back-r…
15
"I've completed Herodesk! 0 mails!"
A customer posted that in a private Slack group with 200+ Danish SaaS founders. Along with a screenshot of an empty inbox.
Today someone tagged me underneath:
"That's how we had it for about 12 seconds earlier today 😄"
It's a small thing.
6
6
272
An empty inbox usually doesn't last long (and it shouldn't). Customers writing in is often a good sign -> they want more of what you're doing.
But those 12 seconds made my day ☺️
Because that's exactly the feeling we're building Herodesk for. Being on top of things.
1
1
40
OCTOBER IN HERODESK 🛠️
October was supposed to be the quiet month after a big release.
It wasn't 😅
7 big updates. 36 smaller ones. 21 bug fixes.
Here are the biggest ones:
🔌 New integrations with Dynamicweb, Uniconta and 3. Your team sees orders, invoices and callers ...
1
1
52
that only promise what they can do.
An AI agent should never tell a customer a return label is on its way if nothing in your setup can send one. Now it knows which actions it can actually carry out with your integrations, and doesn't promise the rest.
🗣️ It also tells Danish ..
1
8
and Norwegian apart more reliably. No more "Det er vi really kede af at høre".
Thanks to everyone who sent us feedback. Most of this list started there 🙌
The full changelog is here:
herodesk.com/product-updates…
9