Thinking about Irrationality. Founder of Irrational Labs with Dan Ariely Tedx talk: https://xitter.cf/t.co/V5yJNTwKAU IL Newsletter: https://xitter.cf/t.co/GVLvuO4YhI

San Francisco, CA
Joined May 2008
How do the top consumer apps get us to pay? 💳 Learn @Headspace, @duolingo, @Strava, @MyFitnessPal, @SlackHQ, and @AllTrails' patterns and tactics for driving paid conversions. If you’re looking to help people use, love, and pay for your app, this is for you! Link in comment🔗
1
1
8
2,312
BART tells us when things are not running on time but never when they are running on time. We only hear how it sucks. This is a problem for the ballot initiative coming up
1
4
238
Sometimes the intuition of fundraisers is to tell people something is bad to motivate them to improve it. This is a bad idea. Who wants to fund a shitty transportation system? The better plan may be to remind people that BART can actually be quite good and we should save it.
1
1
83
If I was running the microphone at Bart I’d come on the Mic and tell people every time the trains were on time and clean. “We are running perfectly on time today and excited to get you to your morning meetings”
1
54
It’s so humbling to go from boarding group 1 on United to Zone 5 on Delta.
1
4
407
Loyalty programs do a great job of keeping people who are already in them but a shitty job of motivating me to switch. Zone 5 just makes me regret booking Delta
1
176
Kristen Berman retweeted
Interesting compound for sale in Oakland! 7 unit co living community on a 14k lot called "Radish" is currently for sale near Temescal. A group of friends currently lives there and the property consists of a 7 units comprised of 1, 2 and 4+ bedroom homes, a communal kitchen, office, gym and shared outdoor spaces. The whole compound is being sold together and they are anticipating a sales price between 4 and 6M. Link to the website in comments
25
13
11
360
86,752
Vegas airport - how to create norms
3
6
326
Why do all demos of new AI features focus on trip planning? "This feature is revolutionary! It helps me plan a trip to Florida!!"
3
2
577
Japanese toilets are a clear win for the climate, but they are also a master class in product design. 💡When you flush, the sink water automatically comes on. You must wash your hands.
Replying to @earth_tracker
10. Japanese toilets often have a sink on top, allowing you to wash hands with water that's reused for flushing, saving millions of liters of water yearly.
3
846
Kristen Berman retweeted
A lot of AI wrappers make money not by having a better product that what you can get by prompting, but by helping users realize something is possible with AI. It’s a user acquisition/education challenge.
37
42
11
818
51,037
Fun (and revealing!) to chat with @eriktorenberg about our relationship. @levin_phil and I go deep on how we handle conflict, why we live with 20 people and how to I get Phil to keep our room clean :)
Everyone saw it coming except them. @bermster and @levin_phil share how they went from 'we can't, it would be too good' to building an unconventional marriage powered by behavioral science, named arguments ('Hi Fred!'), and a community of 20 adults living together. Episode 2 of Modern Relationships drops now.
1
23
8,430
We tend to think that if people don’t follow up, they must have intended to ignore us. If we don’t follow up with a client or friend, we are just forgetful and busy. This is attribution bias. It leads to missed opportunities, sales and sour grapes. guzey.com/follow-up/
1
7
555
“Pricing is the most under-leveraged growth lever. It can drive enormous sustained growth (quickly) and often takes very little product work" But how do you figure out how to price your product? @lennysan and @bermster have written a guide for precisely that 👇
1
6
35
14,852
This idea is very difficult for PMs and Designers to truly understand. 1. We don't perceive ourselves to be influenced by norms - we aren't mindless sheep !🐑 how could our users be? 2. Teams rely so much on Qual research and norms are wildly under-reported in interviews
Growth, sharing, and word-of-mouth matter for consumer products because 49.9% of a user’s decision to adopt is informed by their peers (with the remainder being the product’s intrinsic value and utility). The internal voice in a consumer’s head is constantly telling them, “You’re supposed to do what everyone else is doing.” If you can figure out a way to manufacture that perception for your product, you will have eliminated the most important confounding variable in your testing process, which enables you to determine viability with much greater clarity.
8
648
I mashed up @duolingo, @SlackHQ, @onepeloton, @Strava, @MyFitnessPal, and @Headspace to come up with core lessons for PMs. 🚀 Watch to find out what these 6 top consumer apps are doing—and get insights you can apply to your product tomorrow! ✨ 🔗 Link in comments👇
1
5
875
The follow-up study -- if you show people these results -- are they still likely to believe astrology? Hmmm - the stars say yes.
Does astrology work? We tested the ability of 152 astrologers to see if they could demonstrate genuine astrological skill. Here is how the study was designed and what we found (including a result that really surprised me): 🧵
4
594
Only 37% of people do the one thing that could make their death easier on their loved ones. Why? Design. This week's teardown shows how design choices in advance directives can be life and death. Small UX changes = big impact. Let's fix this. 🔗 Link in comments to watch. 👇
1
1
2
1,001