Author of new book, Customer 3D; speaker; consultant, taking clients beyond business-as-usual for customers.
Global
Joined January 2009
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Big 12 Championship: New Big 12 trophy made in Oklahoma tulsaworld.com/sportsextra/o… via @tulsaworld
Earhart Survived Crash: History Channel - AVweb flash Article avweb.com/avwebflash/news/Ea…
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"What is a snob? A snob is anybody who takes a small part of you and uses that to come to a complete vision of who you are."-Alain de Botton
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Another Airline, A Different Story stevenpressfield.com/2017/04… Great story of memorable service. #customer3d
The US Women's National Hockey Team went after equal pay and fair treatment — and won pri.org/stories/2017-03-30/u…
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Great post. Being selective makes what we choose more valuable to us. The opposite of being a commodity. teapawt.net/bernadettejiwa/status/…
More Vs. Deeper thestoryoftelling.com/more-v… via @bernadettejiwa
Ford Futurist Offers Pearls of Prescience for 2017, Including Consumers' Growing Fear of Commitment via @forbes forbes.com/sites/dalebuss/20…
Bill Self retweeted
"The results of a year-long experiment in 2016 where I’ve recorded all of my learnings (456 in total)." medium.com/the-mission/52-ke…
"If we would have new knowledge, we must get us a whole world of new questions." -Susanne Langer, philosopher
The best strategies always include a sharp definition of the target customer. via @stratandbiz strat.bz/efel8pj #customer3d
Online shoppers — aided by search engines, social media, and customer reviews — can seek… via @stratandbiz #research strat.bz/evu8E9S
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A rare opportunity to learn from a world-class organization right here in Monroe County!
The National Museum of Pla…lnkd.in/eBve6cZ
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"The most valuable possession you can own is an open heart. The most powerful weapon you can be is an instrument of peace."-Carlos Santana
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