Brent Haumann (@BrentHaumann) header
Brent Haumann (@BrentHaumann) profile picture

Brent Haumann

@BrentHaumann

Turning disengaged customers into loyal advocates...

 South Africa
Joined July 2010
  • Tweets62
  • Following109
  • Followers73
"As technology accelerates, so do customers' expectations." We are here to help our clients meet (and exceed) those expectations. Some exciting changes on the horizon.
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Just what is the state of digital transformation in South Africa? go.striata.com/sC1p2 An interesting read, featuring our Chief Experience Officer, @BrentHaumann via @CIOonline #DigitalTransformation #DigitalBanking
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South Africa ranks top 10 in Dell’s Digital Transformation Index II. @brenthaumann looks at what threatens the pace of digital transformation #SouthAfrica #DigitalTransformation go.striata.com/8gVyw
Image from Striata, a Doxim company (@Striata)
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What is better: being the best or being the favourite? The answer depends on where you are in the buying cycle #Customer360Africa
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NPS and VoC have become the cocaine of the CX industry, but what are you doing with the information? #Customer360Africa
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Brent Haumann retweeted
Chad S. White (@chadswhite) profile picture
Chad S. White@chadswhite18 Mar 2019
Reason No. 3 that #email is still the king of customer engagement: Email is the most preferred channel for #brand communications. Read more: ora.cl/GQ5dS @Oraclemktgcloud
Image from Chad S. White (@chadswhite)
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In the digital realm, it's important to remember you can’t build a relationship in silence. bit.ly/2TeJEaw #CCM #CX #DX
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Check out my blog: Great operational messaging can improve your customers' digital experience: here's how go.striata.com/ceDXR via @Striata #CustomerExperience #CustomerCommunications #Email

Great operational messaging can improve your customers’ experience

Operational messages are key to enhancing your customers’ digital experience. Elizabeth explains the value of operational messages in her latest blog post

striata.com
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Blog series: Raising an Agile child – part 2. Keen to hear your thoughts. striata.com/posts/blog-serie… via @Striata
Blog series: Raising an Agile child – part 2 | Striata

Blog series: Raising an Agile child – part 2 | Striata

Techniques that will prepare your children for a career in the unpredictable technology-driven future.

striata.com
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Raising an #Agile child - how to prepare our children for success in an unpredictable future go.striata.com/YaUIh @BrentHaumann @Striata
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Has John Connor's judgement day become reality? The future of #AI is here - is your business ready? go.striata.com/EySaB @BrentHaumann
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Great article on the Fallacy of Modern Recruiting. I can certainly relate to some of these points: techcrunch.com/2015/06/21/th…

The Fundamental Fallacy of Modern Recruiting | TechCrunch

Think the hiring process is tedious and a waste of time? You are not alone. Lately, there has been growing concern among policymakers and journalists

techcrunch.com
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Nothing you haven't heard - but a few good reminders: 9 Things Super Successful People Do Every Day to Be Happy inc.com/peter-economy/9-thin…
9 Things Super Successful People Do Every Day to Be Happy

9 Things Super Successful People Do Every Day to Be Happy

Don't wait until tomorrow to be happy. Happiness will help bring you the success you want--today, and every day.

inc.com
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Brent Haumann retweeted
Kent Beck 🌻 (@KentBeck) profile picture
Kent Beck 🌻
@KentBeck6 May 2015
any decent answer to an interesting question begins, "it depends..."
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Definitely worth reading once a month! 10 Truths About Life We Forget Too Easily. inc.com/travis-bradberry/10-…
10 Truths About Life We Forget Too Easily

10 Truths About Life We Forget Too Easily

It's surprising how easy it is to lose sight of the important things in life.

inc.com
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Brent Haumann retweeted
Inc. (@Inc) profile picture
Inc.
@Inc27 Apr 2015
Do affirmations truly have the power to make you more successful? If so, why? @MindaZetlin bit.ly/1zbKzKf
I Don’t Believe in Affirmations and yet They Still Work for Me

I Don’t Believe in Affirmations and yet They Still Work for Me

Why affirmations may be effective even for those who are skeptical about them.

inc.com
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Check. Check. Check. Got these 3 habits covered. Time to introduce another. entrepreneur.com/article/239…
Interesting views on management-less companies, but it does assume that you are good at hiring good people: inc.com/chuck-blakeman/why-e…
Why You Need to Eliminate All of Your Company's Managers

Why You Need to Eliminate All of Your Company's Managers

Companies without managers are the present and future of work. In the emerging work world of the Participation Age, the most successful ones will do away with managers completely. That's right -...

inc.com
Google, Gmail and the Pony Express of billing striata.com/posts/google-gma… via @Striata
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Quality is not an act, it is a habit. --Aristotle
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