james caplan

@British_Airways is this a legitimate email address. Asking me to reply in link with my bank details for a claim…. [email protected]

@British_Airways you really know how to provide customer service and demonstrate how you value your customers. 9 weeks now I’ve been trying to claim money back under EU legislation. Several chasers all without response. Small claims proceeding commenced

@British_Airways your customer portal keeps crashing in order for me to claim back the 2,000 euros for my rearranged cancelled flight. A absolute joke and completely unacceptable that your complaint and claims procedure does not work

@British_Airways so disappointed we had our palma flight cancelled today Given alternative flights for 4 of out of 5of us. 2 via Madrid & 2 via palma but flights 2 hours earlier and we would never have made. Now flying home on jet 2 at £1900. Apparently not enough pilots !

Have to love @Barclays you raise a complaint and nearly 3 months later they uphold it and offer you £200. You then have to call them to accept which takes more than 30 minutes to get through. @TheFCA

@SerenataFlowers awful service with a failed delivery Friday , advised no one available to accept delivery which is a lie. Failed to redeliver Saturday. Assured of a call and then told you can’t call people , only email.

@LCYFlightInfo Please register me for flight updates on flight BA8484 on 2022/06/19 22:15 GMT+02:00 RSRC:101

Dear @MartinSLewis @itvMLshow any ideas what I can do as @ClubMedUK have still not refunded our cancelled holiday which they promised within 14 days and that was over 9 weeks ago. Even have an email confirming I’d have the funds last Thursday.

So day 46 and still awaiting the 14 day refund from @ClubMedUK

So over 6 weeks and @ClubMedUK continue to move the goalposts. Was told 14 day refund. 16 days ago was told via email response in 14. Twitter said DM which I did but ignored response. Yesterday told someone call me back. Didn’t. Instigating small claim court

If I had a life assurance policy with @landg_uk and @landg_uk cancelled the policy by mistake and I then dropped down dead would my family still be covered ?

Horrendous service from @ClubMedUK been over 5 weeks since I was assured of a refund within 14 days. Called head office and hold for hours and then cuts off. Tried again today and phone cuts off immediately.

@ClubMedUK was advised 5 weeks that I will receive a full refund of my cancelled holiday within 14 days. Have tried to contact you several times and each time hold for over 2 hours. Now the phone cuts off after a minute.

@PorscheGB low and behold , no response to my email or call received. Still waiting for the money, it’s been 7 days. Appreciate times are tough but didn’t think they were that tough for #porsche

Big thanks to @PorscheGB who took £31k from my bank account in error and then take 6 days to return it. Loyal #porsche customer who experiences better customer service from low cost airlines.

@TNTUKOfficial amazing service today in the return of my sons Canadian passport allowing him to travel to spain. Amazing staff who care. Unfortunately the @HM_Passport have taken 3 weeks to return this despite constant promises it’s been done.

@HM_Passport 3 weeks to return my sons Canadian passport so he can travel. You advised it had been couriered back on Tuesday - it hadn’t. Then advised couriered back yesterday and the TNT tracking number provided. TNT said it hasn’t and no details of it.

@HM_Passport you advised yesterday that my son Canadian passport was returned Tuesday. The tnt tracking number provided is not correct as it has too many digits. A further call today it seems it was not posted Tuesday. My son who suffers from anxiety is in turmoil

What does the stamp duty reduction mean to you linkedin.com/posts/james-cap…

Are you a proactive mortgage adviser or a lazy one linkedin.com/posts/james-cap…