Customer Experience professional. It's always tea time - unless it's wine time.
Cape Town, South Africa
Joined January 2011
- Tweets1.4K
- Following946
- Followers505
- Likes337
@Investec in mall and all Investec cards being declined, all Investec clients walking around complaining of the same. ETA on resolution?
@LeroyMerlinSA1 I'm in the middle of a very arduous process trying to get hold of an order placed with you two weeks ago. Please put me in touch with someone in your service team who can assist.
1
@CityofCTAlerts When will the power to the maintenance area (Tamboerskloof) be restored? Loadshedding is due to start in this same area in 2 hours 😬
1
1
Quote of the evening at #WITAA22 from Best Ally Award Winner, Sandiswa Gwele "I will lift as I rise." Training, coaching and supporting those who fail matric, connecting them to opportunity. #womenintech
@CityofCTAlerts Uncontrolled fire under the bridge at Searle Street turnoff from Nelson Mandela Boulevard.
1
Heard two horrible stories yesterday about companies' stances on remote working that just do. not. make. sense. There are so many social and economic benefits to allowing people the agency to work in a way that is most optimal for them.
This Post is from an account that no longer exists. Learn more
Your feel-good moment for the day
Today at the Groote Schuur Hospital in CPT, the Cape Philharmonic Ochestra is hosting a Concert of Gratitude in recognition of front line healthworkers.
@dailymaverick
2
@WOOLWORTHS_SA and online shopping: 1. Offers me no option on checkout other than a paid express timeslot - then only delivers half my order 🙄 2. Call centre still has lengthy IVR messages on backlog in these unusual times - that was Apr20, time to update both IVR & logistics?
Huh? Some won a big tender on this one, surely? Have you seen the tiny, pothole-riddled, single-lane roads that lead to and from this backroute bridge? ewn.co.za/2021/08/15/r130-mi…
"The poorest and smallest nations are the ones who are least likely to contribute to climate change, but they will be the first to be forced to migrate" vice.com/en/article/59n9qa/c…
@CityofCT I've been trying to get updates on my vehicle registration renewal submitted 28/10/2020, awaiting disk since 1/12/2020. Please confirm where/how/when I can expect new license? Thx
1
@CityofCT I submitted my motor vehicle license renewal online 28/10 but haven't received the new disk. Status = "In Process". Concerned that old disk has now expired, where can I trace?
1
A great (and succinct) refresher on effective use of customer personas - when and how to create and use them: julia-ahlfeldt.com/bring-cus…
An interesting look at the impact of 2020 on gender representation in the US workforce - wonder if we'll see a similar impact in South Africa? I've heard of a couple of exits in favour of homeschooling. kornferry.com/insights/artic…
A logistics problem of epic proportions (and consequences) and last-mile delivery conundrum - would love to read a case study on how this is solved. Winning attitude: "If people can figure out how to transport ice cream, they can transport vaccines."apnews.com/article/virus-out…
1
💚
You’re unable to view this Post because this account owner limits who can view their Posts. Learn more
1
Zendesk's case study on consumers' recent adoption of contact channels highlights how we've shifted to digital service alternatives across industries, not just for eCommerce.
zendesk.com/blog/zendesks-be… (Thx @JuliaAhlfeldt for sharing)
1
Inspired by our ability to pivot and reimagine industries within such a short timeframe. Haven't seen as many of these large scale changes locally yet - some good ideas for retailers, restaurateurs and hoteliers. forbes.com/sites/blakemorgan…
So exciting to see reportcovidcase.com gaining traction - hoping this helps local hospitals better prepare capacity management at hospitals. (More on the behind-the-scenes of this product by @TrixtaTeam: capetalk.co.za/podcasts/140/…)