Author, trainer and consultant on employee engagement, customer service training and customer retention. Love my garden! #cx #custserv #employeeengagement
Surrey / Sussex, UK
Joined January 2009
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With current water shortage I can't believe how hard it's been for hubby to report a water leak he keeps passing. Trying to be public spirited, but passed around, told to report elsewhere, now told they can't find the location despite giving specific location @SouthernWater
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Apologies @SouthernWater; it was @thameswater who it was reported to. I have seen others also comment on this leak on Nextdoor. It's on Rosemary Lane, Alfold where it crosses the canal. @thameswater are you fixing this?
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Involving your team in innovation and improvements.
Listen to your team and involve them in making continuous improvement & creating a culture of innovation.
Where does the iceberg come in? read on...
naturallyloyal.com/creating-…
#innovation #continuousimprovement #employeeengagement
Today is Love Your Diary Day. I couldn't be without my online diary, but still love a paper week by week planner. What planner/diary do YOU recommend?
#LoveYourDiaryDay @jan_murray
Hot off the press!
For the next 10 days, I’m rolling out a free workshop “Transform Your Team - How to Get the Best from Your Customer Service Training”. You can access the free Transform your Team workshop here: lnkd.in/gPT3HG6
#customerservic…lnkd.in/g_gC-BA
Excellent informative event yesterday on Engaging through Change from the The Employee Engagement Alliance. Thank you @ruthemorris, @miss_commslab, Carrie Birmingham Consult Ltd, Martin Fitzpatrick (CIIC) and @lucia_adams #employeeengagement
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These 7 words from @leadershipiq make so much sense in tapping into your team's potential. #employee engagement lnkd.in/gpCuTmP
I love this short video from @JeffWalker and Jason Friedman explaining the difference between customer experience and customer service. lnkd.in/gFAZBcW
Great to read how well your kitchen garden is doing at Gravetye Manor, even with the extreme weather. lnkd.in/gamq8Wj
Interesting article from Melissa Daimler. I see some companies trying (and failing) to create a great culture without having these points in alignment lnkd.in/dFZXzEM
I wonder how many other employees in other businesses would say the same thing as these comments from McDonalds's... lnkd.in/ekeJNnC
Latest blog post: six major deposits we can make to the emotional bank account lnkd.in/dkp6dfV
My sentiments entirely @MbaCaribbeanOrg "...when that same 10% was invested in employees, productivity went up 8.5%". lnkd.in/gAgBejk
This week's blog post: making the transition from training to the real world lnkd.in/g_BsG5r lnkd.in/gsVqwRr
Are your team 1:1's something that often get shunted down the priority list? lnkd.in/g34DiAv lnkd.in/ddYjXZd
I've seen first hand with a couple of clients recently the impact point 1 (communicating your mission) can have on employee engagement. Thank you @santiagojara lnkd.in/eyhWnQi lnkd.in/e_rAex2
New blog post: 2 alternatives to compounding problems by responding "yes, but..." lnkd.in/eaDvJxU lnkd.in/ezbzqhw