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Hi，我是 Carson，目前在 @TrustWallet 产品部门工作。
加入 Trust 快一年，经历了几次重大改版和升级，
亲眼看着 Trust Wallet 从一个"能用"的钱包，一步步变成一个"好用"的钱包。
这一路上，我们收到了大量用户反馈：有真诚的建议，有恨铁不成钢的批评，也有很多鼓励和支持。
过去更多是在幕后关注这些声音、帮大家解决问题；
从今天起，我想走到台前，和大家一起面对问题、解决问题，
把钱包做得更好用。
有任何问题，欢迎随时 @ 我。感谢使用
Trust ！
Hi, Carson here. Product at @TrustWallet.
Almost a year at Trust, through several major redesigns.
Trust Wallet went from a wallet that works to one that's good to use.
Lots of feedback along the way: suggestions, tough criticism, and support.
I used to listen behind the scenes. Now stepping forward to fix things together and keep making the wallet better.
Any questions or feedback, feel free to tag me anytime. Thanks for supporting Trust.
⚠️
⚠️ Phishing alert: trustwalletsyn[.]web[.]app is NOT Trust Wallet.
It's a fake "Connect Wallet" page that asks for your 12/24-word seed phrase or private key. Enter it and your wallet is gone.
Trust Wallet will never ask for your seed phrase on a website. Official site only: trustwallet.com
Supply chain attacks and data leaks are hard to defend against, and Keystone shows the risk reaches beyond the device itself. Self-custody comes down to who you trust.
Phone makers may take on more of the hardware wallet role over time. Most people already trust them with their identity, payments and passwords, and buying a phone never puts you on a list of crypto holders. If phone makers natively supported generating and storing seed phrases offline in the secure chip, many hardware wallet users would get the protection they want while trusting one less party.
We owe you an apology.
On October 20, we detected unauthorized access to our official website. After verifying API activity with Shopify, we confirmed on October 23 that a third party obtained customer shipping information. You trusted us with those details, and we're sorry we didn't keep them safe.
Exposed: names, contact details, shipping addresses, and order details (items and prices).
Not exposed: payment card or bank details, recovery phrases, private keys, or wallet passwords.
We've blocked access, fixed the vulnerability, opened an investigation, and are emailing affected customers.
Scammers may pose as Keystone by phone, text, email, or mail, offering refunds, replacement devices, or "fixes" for your order or address. None of it is from us.
NEVER share your recovery phrase or private keys, and NEVER enter your recovery phrase into a device you didn't order. We will never ask for them. Don't click links in unexpected messages. Type keyst.one yourself.
A detailed report is coming soon.
Until then, trust only our official channels. If anything feels off, email [email protected]. We'd rather hear from you than have you take a chance.
Again, we're truly sorry to everyone affected.
Sorry for the inconvenience. We're actively working on the fix.
Hi @RealTWTWizard, thanks for the detailed report! 🙏 This is caused by a temporary issue that our team is already working to resolve. Your funds are safe and aren’t affected, as this only impacts how token details and charts load in the app. Please try again a bit later.
Reminder: we will never DM you first or ask for your recovery phrase or private key.
Uniswap can now route swaps through liquidity outside its own pools. With v4 Aggregator Hooks, one Uniswap route can pull from Curve, Fluid, PancakeSwap and other sources in a single tx with no new approvals. Uniswap is no longer just a venue that aggregators route into. It is becoming the aggregator.
Looking foward now
信任从面对面开始。
Trust Wallet正式开启全负责人直接在X回复模式。
未来产品、技术、设计、营销、HR各条线lead都会自己发声、自己接反馈，不再只靠官方号。
有合作找负责人，
你有问题也能直接找到对应的人，
反馈能更快落地改进。
过程中难免不完美，我们一起迭代，
把Trust Wallet做得更贴真实需求。
我帮大家整理相关对接负责人：
-产品技术：Ron H (@ron_devguru) Carson (@carson_trust)
-安全咨询：James (@james_web3sec)
-Perps产品：Eason (@tradorrr_xbt)
-招聘/HR：Gary (@garyIronBee)
-AI产品：Scarlett（ @xiaohangzhang7 ）
-BD：Tati @tkktkkkk Darcy @DarcyAsks
-支付合作：Kun (@kuntextt)
-设计：Thomas Lau (@thomaslau)
-Mkt：林晚晚 (@linwanwan823) Darcy (@DarcyAsks)
会将更多负责人介绍给大家，有问题可直接@他们。
当然，如果有任何问题，不清楚该找谁，
欢迎随时评论区找我，随时为大家服务。
Trust想让每个人在这里有自己的声音，
最终更好服务用户。
Carson retweeted
以后钱包的基础服务 (例如转账、收付款、质押等等）有问题找 @carson_trust;
现货&合约交易有问题找 @tradorrr_xbt;
项目合作找 @tkktkkkk;
市场 & KOL合作找 @linwanwan823;
设计吐槽找 @thomaslau;
AI & 客服有问题都可以找我🙋
以上都是第一责任人，是最高效的反馈通道
实在懒得找，你找到任何一个带 #TrustWallet 认证角标的账号都可以。
Hi there. I am woking at product team. Any feedback or suggestion feel free to @ me.
Today we set a new policy: all leads at @TrustWallet must build X profiles. There are 21 affiliates so far, ranging from marketing, business development, product, engineering, HR, and more.
For our beloved users, you get to learn firsthand how we shape the product, deliver code, develop marketing strategies, and form meaningful partnerships. All of that is dynamic, diverse, and personal.
For some of our leads who aren’t used to facing the public, this is very uncomfortable to be frank, but I think we have to do it. We might make mistakes along the way, but we’ll learn from user feedback over time and ultimately deliver products that better reflect the latest trends and user needs. Go-to-market isn’t just a task; it’s an hourly dose every time we open the X app and talk to people who care about our product.
If you're considering Trust, you'll have your own voice and grow your personal influence here. After all, we want to make Trust Wallet a platform for you to shine and ultimately serve our users better during your time here.
This isn’t an experiment; it’s just getting started.
