Service designer and researcher with a focus on inclusive design @Inclusively_ , co-organiser for @ServiceLabLDN. Formerly @wearesnook and @Idean_UK (she/her)
UK
Joined September 2011
- Tweets873
- Following2K
- Followers1.3K
- Likes1.5K
charley.pothecary retweeted
Our event ‘People and the Planet’ has just kicked off!
The first speaker @lxalinas begins by discussing about, and sharing her own concrete experiences on design for net zero local policies and services
charley.pothecary retweeted
Our second speaker this evening is @joshuastehr
Joshua focuses on the challenge of transitioning into a career in social impact and climate, lessons learned, and his approach to finding opportunities and leveraging his service design skills to build a regenerative future!
charley.pothecary retweeted
🎉You're invited to the talk! 'People and the planet'🌎
Wednesday 29th March 6pm.
The theme is designers, makers and doers who are contributing to human-centred + planet-centric design.
Amazing speakers:
@joshuastehr
@lilli_graf
@lxalinas
meetup.com/service-lab-londo…
charley.pothecary retweeted
These brilliant speakers will be talking about co-design from different perspectives and will share their experiences/reflections from previous projects.
Grab your tickets here -
meetup.com/service-lab-londo…
We have a great event coming up on the 16th November from @ServiceLabLDN all about co-design!
We will hear from our wonderful speakers @TriciaLeeUX, Luke Forward and @jenniparker57 who will explore co-design from a service design, research and line management perspective.
They will explore and share reflections on how to co-design with users, clients, colleagues, or a large group of stakeholders.
Grab your tickets here - meetup.com/service-lab-londo…
charley.pothecary retweeted
As @katie_slee is going adventuring in India, we're lookin for a freelance storyteller for @Huddlecraft (w. creative, soc-med + graphics skills).
@Edi @tamikatweet @saaamfurness
@rufflemuffin @farzja @Ruth_STaylor @dansolo @Charlotte_Inks instinct says you might know someone? – at Lewisham, London
@Inclusively had the pleasure of supporting the fantastic Common Ambition team and a brilliant steering group of people with lived experience of homelessness to co-create a detailed map of the current housing pathways across Brighton and Hove.
ALT person putting post-it notes on a wall with text over the top saying 'Working with people with lived experience of homelessness to identify challenges across housing pathways'
This project and map was created so that local services including the NHS and local government could then use this insight to help them prioritise areas for future improvements. Full case study here:
weareinclusively.com/housing…
My favourite response when I've said I'm a service designer and researcher is “ oh so you design service stations, like petrol stations?” To be fair if that was a project I was approached with to design further inclusive service stations I would love it!
charleypoth.medium.com/the-q…
ALT post it notes and a key board on a desk with text overlaid saying so, what do you do for a living?
Let me know if any of this resonates with you and how you like to describe what you do.
Big shout out to @worddoodles_EP for inspiring me to write more again.
Let me know if any of this resonates with you and how you like to describe what you do.
Big shout out to @worddoodles_EP for inspiring me to write more again.
charley.pothecary retweeted
Are you wondering where to advertise roles to get more diverse candidates to apply?
Try running a careers event.
The problem isn’t that we’re not finding out about the job. It's that we have questions and concerns that aren't being addressed.
designnotes.blog.gov.uk/2022…
@Inclusively had the pleasure of supporting the fantastic Common Ambition team and a brilliant steering group of people with lived experience of homelessness to help improve how people experiencing homelessness can access healthcare services in a more accessible and inclusive way
Find out more in our case study here! weareinclusively.com/support…
ALT People gathered around a table looking at post-it notes
charley.pothecary retweeted
I'm looking for 2 UR contractors to come and work on some meaty/interesting projects at the LAA. DM me if you're interested. Retweet please!
Another lovely bit of feedback from a project we did at @Inclusively_ with Common Ambition and a steering group of people with lived experience of homelessness.
Common Ambition is a partnership created between charities Just life and Arch healthcare.
This project aimed to create ways to make accessing healthcare services more inclusive and accessible for people experiencing homelessness and build service design capability with the Common Ambition team.
Case study coming soon!
ALT “The time, care and attention Inclusively put into planning our first design sprint and ensuring this was done in a trauma-informed way was such a great start to the project. Our co-production group loved working with you and we couldn’t be more proud of our first prototype!” – Nicky Pyper (she/her) Project Manager Brighton and Hove Common Ambition
@Inclusively had the pleasure of supporting Imperial College London to co-design inclusive service touchpoints to increase attendance rates of breast cancer screening appointments.
The co-designed SMS and video animation are now being piloted across London.
Huge shout out to Ky Moodie, @lucymstewart and Ben Young for helping to make this project so enjoyable and brilliant!
Also a big thanks to Amish Acharya and Gaby Judah from Imperial College London for being such a joy to work with and for all of your expertise and brilliant research recruitment.
You can read more about this work in our case study here! weareinclusively.com/co-desi…
#inclusivedesign
ALT Hand-drawn animation of NHS doctors talking to a variety of people from different backgrounds