We help arts organisations inspire their audiences

Greenwich, London
Joined September 2009
And that ends an insightful couple of days at @ticketingprofs conference! Here’s a closing snap of @_NickKime and our lovely clients at @LighthousePoole #TPC2024
342
Ditch the AI chat bots says @samuelbiscoe! Opt instead for a ‘live chat’ function on your website, connecting you with your audiences and their queries instantly. It provides a more personalised customer service and reduces strain on busy box office phone lines. #TPC2024
1
1
1,086
Day 2 of @ticketingprofs Conference 🎟️ Thanks @spektrix for the lovely shoutout on our work with @sohotheatre. Using Spektrix preference tags we’re able to provide ticket purchasers with personalised event recommendations as they browse the What’s On listings.
2
278
Michele Alexander from @AudienceView gave us a gorgeous ramble into the world of how a creative mind untangles, restructures and visualises data. Who knew data strategies could be that fun! #TPC2024 – at West Midlands, England
213
Great insights into enhancing your audience’s experience through carefully tailored and thoughtful upsells - but can technology fully replace the human touch? 🤔 Thanks @captheatres, @TheatreRoyalNew and @pointOneEPOS #TPC2024
1
2
234
Great opening talk from our client @tpcolegate at @LighthousePoole, tackling the nuanced challenges of dynamic pricing in event ticketing. Some really interesting insights into the audience perception of pricing strategies and how we communicate the rational clearly to them.
1
1
183
Our colleague @_NickKime is attending @ticketingprofs conference today in Birmingham. He’s excited and ready for 2 full days on his favourite topic 🎟️ Say hello if you spot him 👋🏻
1
161
We send monthly Cultural Calendars on the first Friday each month. They have mini reviews and recommendations. Each is topped with a commissioned illustration. @martynamakes created this gorgeous image for January. Sign-up for future editions: cogdesign.com/about/cultural…
1
159
New on the Cog Journal, Digital Strategist Nazma shares her insights from working with clients on website analytics & making the switch to GA4. Here's 5 of her top tips to take your website reporting into 2024: cogdesign.com/journal/five-t…
1
223
I had a great day at @ukmcg #MuseTech23 on Friday. It made me hopeful about how we could have a more mindful and thoughtful internet without a crazed need to put everything online all of the time. I've written about it in the @cog_design journal here: cogdesign.com/journal/a-more…
2
5
520
Fascinating ideas in this talk from @ukglo thinking long term with data and how we share and maintain information, software and tools without relying on 4 big companies. #MuseTech23
2
4
495
Our Head of Technology @agw62 is at the @ukmcg conference today. Here he is catching up with ex-Cog team member and MCG committee member @bankes_ed #MuseTech23
2
8
492
MAKE CREATIVITY MATTER - Sign the Petition! chng.it/DkFJ8xwc via @UKChange
113
In the past 6 moths, we've launched sites for @lsqtheatre @graeae @rxtheatre @Biennial @roalddahlmuseum @sohotheatre. Imagine how proud you would be to have project-managed those. Do just that as our new 'Website Delivery Manager'. Details: cogdesign.com/journal
1
1
1
5
638
It's Cog Night. We're at Young Vic for untitled f*ck m*ss s**g*n play.
275
"Turning a moment we never asked for into the opportunity of a lifetime" Thanks to @rossmccall75, our brilliant Breakfast Briefing speaker, talking us through the huge undertaking of renaming and rebranding an arts venue.
1
1
287
I saw 2 brilliantly crafted shows, upstairs @sohotheatre last night. @BenTarget's Lorenzo was hugely moving and tender (and he serves coffee on the way in). @liv_ello and @FrankieThomp1's Body Show is far from subtle but ever clever in all the right ways.
1
3
6
958
Today has been a developer discussion day. Our tech team have come together to talk platforms, protocols, access and efficiencies. We're off down the pub now but back to it at 9am.
1
183
Our brilliant Breakfast Briefing guest was @smithalistair, editor of @TheStage. It was great to hear about their journey from a solely print publication to today's sophisticated digital platform. All whilst being an independent voice in a cacophony of commercial shouting.
169
What would you ask the editor of The Stage?
Tomorrow, for @cog_design's Breakfast Briefing, I'll be interviewing Alistair Smith, editor of The Stage. What should I be asking him?
223