coview is the first customer service tool to combine web screen sharing, recording, debugging and browser health checks - all completely remote
Freiburg im Breisgau, Germany
Joined September 2018
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coview retweeted
Even when they are not your fault, problems encountered by customers and others who count on you may still be your obligation to solve. The next time someone who’s counting on you asks for help in dealing with a problem, take care of it, even if you know it’s not your fault.
coview retweeted
Us: The Conversational Support Funnel is great 🤩
You: What’s that? 🤔
Us: The future of support
You: Cool, what does that mean?
Us: It means saying hello 👋 to a new & more efficient framework to help you strategize CS experiences at scale.
Learn more: inter.com/37Tx6uc
coview retweeted
The first contact resolution is one of the most important customer service metrics. Check out our detailed guide to understand its use better and to get a list of all the crucial performance metrics your support team should monitor. #custserv #metrics101 buff.ly/2Fyo7AW…
coview retweeted
Zendesk’s @shawnawol joins other #CX experts to discuss how customer support’s role has become more complex as it expands to include multiple channels of communication with customers. zdsk.co/2Tt1beW via @voguebusiness
coview retweeted
Every PM & designer should spend time sitting with the customer support team. It will remind you that one of your goals should be to limit the number of things they have to apologize for.
