CRM business intelligence and customer analytics hub. CRM analytics, best practices, research findings, expert insights and technology recommendations @ crmsearch.com/category/crm-a… #CRM

Here's how design thinking for CRM achieves the most important and highest payback user, customer and company outcomes. crmsearch.com/strategy/desig… #crm #designthinking

How to design a Voice of the Customer program and use the right tools to improve your products, marketing conversions, sale offers and more. crmsearch.com/strategy/voice…

5 CRM optimization best practices to improve sales productivity, grow the pipeline, increase sales conversions and grow customer share. #crm crmsearch.com/optimization/c…

The four innovation dashboards most needed to demonstrate clear prototyping progress toward market success. crmsearch.com/optimization/i…

A Microsoft Dynamics 365 DevOps toolchain to automate the #CRM or ERP build, test, integrate and deploy processes. crmsearch.com/implementation…

The top 5 reasons for CRM deployment failures and how you can avoid them crmsearch.com/implementation… #crm

The 3 CRM analytics best practices to transform data from a byproduct to an information asset. #CRM crmsearch.com/crm-analytics/…

A 3 Step Framework to Reallocate Sales Time for Improved Sales Performance, #Sales #CRM crmsearch.com/sales-time-rea…

How Much Should You Invest in Innovation? by @cschaeffer customerthink.com/how-much-s… via @CustomerThink

The Salesforce CRM Renewal Dilemma customerthink.com/the-salesf… via @CustomerThink

CRM Software Request for Proposals: Valuable Discovery or Waste of Time? customerthink.com/crm-softwa… via @CustomerThink

CRM Software Request for Proposals: Valuable Discovery or Waste of Time? Most CRM software RFPs fail to surface measurable weaknesses, limitations and key differences among competing CRM applications. Here's a post on how to do better. #CRM #RFP crmsearch.com/crm-selection-…

Is Salesforce Worth the Price Premium? customerthink.com/is-salesfo… via @CustomerThink

Is Salesforce Worth the Price Premium? Whether the Salesforce price premium pays dividends or just results in higher cost depends on how you use it. This article explains when the price premium makes sense, and when it doesn't. #CRM #Salesforce crmsearch.com/salesforce-pri…

How to Choose the Best CRM Software for your Retail Company. crmsearch.com/best-crm-for-r… #crm #retail

CRM software selection insights that I've learned from 30 years of CRM consulting @ crmsearch.com/crm-selection-… #CRM #CRMselection

What is CRM? For many people evaluating or looking to purchase CRM software, CRM is not what they think it is. Well, that is, if they think that CRM is software. crmsearch.com/what-is-crm.ph… #CRM

Salesforce versus Microsoft Dynamics CRM. A head to head comparison of the top 2 CRM systems. #salesforce #MSdynCRM crmsearch.com/salesforce-ver…