Burgeoning Contact Center Aficionado.

Minnesota, USA
Joined July 2011
The older you get the more you realize that politics are psychology: the vast majority of people believe what they do as an extension of their ingrained personalities. They don’t reason from first principles, or adjust policy based on data: they’re woke lefties or tradcons or AI doomers or accelerationists because the political shoe fits the mental foot. Few ever change sides, and if so only after contact with the results of their politics (and usually not even then). Because to do so wouldn’t be updating an opinion, but changing their entire self, and nobody intentionally casts themselves into that confusing abyss.
Dario Amodei was so worried about Y2K that his high school teacher still remembers it decades later. He’s been a doomer for much longer than I thought!
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Bryan Crouch retweeted
Imagine entrusting the future of the most profound technological innovation cycle of our lifetimes to 80 year old boomer politicians who have never built anything in their entire lives
Replying to @SenWarren
The future of artificial intelligence must be decided by the American people through their democratically elected representatives in government—not by a handful of CEOs and billionaire corporations.
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There's a story that if AI destroys jobs and you give everyone a universal basic income, they will spend each day joyfully doing wonderful, creative things. The truth is most of them will stare at screens, take drugs, and suffer from loneliness and anomie.
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Bryan Crouch retweeted
I think the AI will find me charming, and will not kill me, personally
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Bryan Crouch retweeted
I see your 465 miles and raise you the seaport of Duluth-Superior, 2,342 miles inland from the Atlantic. The zenith of the freshwater seas and a marvel of North American engineering and geography.
This fjord is deeper but the seaport (yes, seaport) of Lewiston Idaho is 465 miles inland from the Pacific — fun fact for a trivia night
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Yo, @Delta , love you guys. Diamond here. Why do you have to train ground crew on a flight that is already 4 hours late? I literally just watched them unload all these bags, just so they can train on loading them again... Grrr. DL3846 at MSP
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“CEO of Hot Pockets ™ says that ‘most, if not all’ meals will be fully replaced with Hot Pockets ™ within the next 12 to 18 months”
Microsoft AI CEO, Mustafa Suleyman, says that "most, if not all, professional tasks" undertaken by white collar workers will be fully automated by AI within the next 12 to 18 months
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Bryan Crouch retweeted
Today as the Dead faithful celebrated the life of Bob Weir, John Mayer delivered perhaps the only “Ripple” that’s ever made me smile-cry… Highly suggest.😔
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30 years ago today, I made my Major League debut in Montreal. I got to Olympic Stadium so early they had to find someone to let me in the clubhouse because it was locked.(noon for a 7:30 game) I walked into my first Big League clubhouse and it was just me, all alone. No players, no coaches, no clubbies. I saw my Expos #7 jersey with Santangelo on the back hanging in my locker. It was a surreal moment. I was by myself, finally in a major league clubhouse, with a moment to reflect on how hard I had worked and how much I had sacrificed to get there. After about 15 minutes, my manager Felipe Alou walked in and came right to me in my locker and said congratulations. He then, as the story goes, went and wrote my name in the lineup saying “the kid is here early, he’s more ready than anyone in that clubhouse.” I hit 8th that night and started in left field. I went 2 for 3 with a triple from the right side for my first big league hit and a single from the left side. I learned after I retired that it was supposed to be a 3-day call-up as a reward for being in the minors for 6 years. I turned that 3 days into 7 years. Since that day I’ve been early to everything because you just never know. Happy anniversary to me. 30 years later the whole thing still seems like a dream, like it never happened. But it did! And I’m proud of that…
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We meet again, old friend.
BREAKING: President Trump will sign an executive order reinstating the national fitness assessment implemented in public schools from 1956 until 2013, a White House official says - NBC
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Man that “y” makes all the difference
Brian Johnson aka "Liver King" was arrested in Austin after threatening Joe Rogan on social media.
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The official MLB account posting gambling odds is horrible for baseball as a product
The AL East and West leaders clash in Seattle this afternoon. Who will win? The @Yankees or @Mariners? 🤔 Odds via @FDSportsBook
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Bryan Crouch retweeted
A lesson I wish I learned earlier: It’s perfectly ok to live a life that’s confusing to others. Go to bed at 8. Wake up at 4. Eat real foods. Go on long walks. Obsess over one thing. Read old books. Don’t gossip. Be loved by a few. Recipe for a good life.
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Bryan Crouch retweeted
This is what it’s like bringing your engineers to a client meeting
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Consider the political impact of AI ingesting and quickly summarizing long-winded legislation (with all the pork and skulduggery involved) and surfacing all of it to the citizenry. Within seconds/minutes. It'll be a new form of political reporting.
No member of Congress has read this spending bill that’s about to be voted on.
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Still a jam.
39 years ago today… Billy Ocean released this banger…
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I know that dude on the news! Good to see you on the TV, @AbdiSTP ! #wcco
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Bryan Crouch retweeted
crazy how literally all the best thinkers in history recommend going on walks
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Bryan Crouch retweeted
Who says Contact Center tech moves slow? Maybe in the past, but #CX is leading the #AI charge 💪. Looking forward to the impressive panel @Five9
Ah, how dramatically #contactcenter has changed in 8 years. The @enterprisecon Contact Center panel then: mostly prem with a little cloud. This year: @Delta, @awscloud @Five9's @adignan, @Genesys's @brettweigl , and @NICELtd 's @Barry__Cooper. #CCaaS
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