See you next year in Kansas City! #dotBlue @BlueKC

Hopefully, you're taking some amazing new #dotBlue knowledge home to share with your respective plans. Tweet us about it!

On behalf of the #dotBlueIBX planning team, thank you to all of our attendees, vendors, and speakers!

Please enjoy the Taste of #Philly parting lunch, some networking, and extra cheese on your cheesesteak before you head out! #dotBlueIBX

Dir. Member Capabilities Mgmt, Amanda Moran, shares closing remarks as we wrap up our time together at the #dotBlueIBX Conference!

Thank you to our consumer panelists for sharing their honest insight, personal stories, and excellent ideas! #dotBlueIBX

Q: Would access to chat w/ member services on mobile be helpful? A: Access during more times on desktop/mobile would be great! #dotBlueIBX

An online cost estimator would help members understand budgeting & feel informed in their approach to care. - Consumer panel #dotBlueIBX

Its important for the insurance industry to look at what the population needs & cover it. - Consumer panel #dotBlueIBX

Let's talk wellness: keeping track of gym reimbursement participation is hard! This could be automated to be more efficient. #dotBlueIBX

“l would love to be able to pay our monthly bill with a credit card." - Consumer panelist #dotBlueIBX

Consumers' preferred methods of communication? Email, texts & apps are convenient. App training has been helpful & reminder texts are great!

"I feel covered with @BCBSAssociation. I feel safe & know they’re gonna have my back. I'm extremely pleased." -Consumer panelist #dotBlueIBX

Consumer panelists share that they expect clear, concise & consistent communication about their benefits from their insurer. #dotBlueIBX

Objective 2: To develop digital solutions to address member pain points. #dotBlueIBX

Objective 1: To hear first hand from members about their experiences using insurance as it relates to their digital experience. #dotBlueIBX

Sr. Market Research Analyst, Jennifer Bergbauer, joins #dotBlueIBX to facilitate our consumer panel discussion & welcome our panelists!

Congrats to our #dotBlueIBX Passport Program winners! We hope you each have fun & #LiveFearless with your new #GoPro Hero Black!

Shout out to @loriwallingfast 4 winning the #PowerBeats Wireless Headphones in today’s #DotBlueIBX social contest! We 💙 your #Philly pics!

Snack time! Let's stretch those legs and enjoy a Taste of South #Philly! Thank you @MDLIVEInc! #dotBlueIBX