du Customer Care

@telematics_uae Hello, we replied to your message in private. Thanks Yacoub

@federerbestfanHi, as clarified in private message, unfortunately, the free tourist SIM card cannot be reactivated again under your name. Thanks for your understanding Yacoub

@371kiranHi, sorry to learn that. Kindly share your concerned number in private message for assistance. Thanks Yacoub

@reddxb مرحباً منصور، تمّ التواصل على الخاص. شكراً، متوكل

@biharichandler Hello Utkarsh, we are very sorry you are feeling this way ☹️ Kindly DM us more details about the matter along with the concerned account number, so we can check & get back to you there for further assistance. 🙏🏻 Thanks, Osman

@saviitrehan817 Hello, we're really sorry to learn that. Kindly share your account details in private message so we can assist you accordingly. Thanks Yacoub

@sheriflagamyHi, sorry to learn that. We replied to your message received from your Facebook account Sherif El Agamy. Thanks Yacoub

@roykorkomazHello, we're really sorry to know that. Kindly share more details about the matter, your visit date/time and your number in private so we can share your feedback with the store management. Thanks Yacoub

@a_n_a118 مرحباً أخوي، السموحة، تم الرد في الخاص. مشكور يعقوب

مرحبا، السموحه وممكن نعرف شو الرقم مع الاسم الثلاثي وآخر ٥ ارقام الهوية للتحقق والافادة؟ ناصر@bdryah_90

Hello, we totally understand your concern & apologize for the delay ☹️ However we would like to assure you that we are working closely with the content provider on the same & we’ll share the update shortly. Thanks for your kind patience 🙏🏻

@abdulqaharh Hello, store visit is required to complete the registration as the Biometric (Thumb print) is required with physical ID. Once the Biometric registration is done once at our store, you’ll be able to register your ID online or through our App in future. Thank you