Echo AI is a Generative Conversation Intelligence platform that deeply analyzes customer conversations and turns them into insights & actions that drive growth.
San Francisco, CA
Joined January 2016
- Tweets434
- Following78
- Followers1.2K
- Likes153
Big news: we've been acquired by @Calabrio ! We're thrilled to join forces and bring AI innovation to new heights in the #contactcenter Read more: echoai.com/resources/echo-ai…
It’s official: the Gartner Cool Vendors for Customer Service & Support list is out, and we made the cut. 😎
Learn more about our technology and why we were named a Cool Vendor on our blog: echoai.com/resources/echo-ai…
Forrester's report highlights post-call summarization as a top genAI use case with clear ROI. Echo AI converts unstructured conversations into structured data, helping centers understand churn drivers & act on them. Read: echoai.com/content/forrester…
We're thrilled to be included in @forrester 's latest report on how #contactcenter leaders can chart their course in the genAI-augmented era. Read more on key trends and findings on high ROI use cases: bit.ly/3zOKyRX
“It’s been a paradigm shift in the way we use customer data. And it’s incredibly easy to integrate.” Hear more from @ThriftBooks on the value of using #genAI for deeper customer understanding.
CCW Vegas is around the corner! Join us from 6/3-6/6 at booth #1126. Best of all, you can get 20% off your registration using code ECHOAI_CCW. Don't miss out on the biggest CX event of the year. Register: bit.ly/4bOuT2R
Customer experience is key, yet many centers focus on deflection, losing touch with customers. Now, AI and LLMs are changing the game, unlocking immense value from customer interactions. Read more from our CEO on this shift in the #contactcenter: bit.ly/3yjvY4a
Moving away from manual grading was a game-changer for @ThriftBooks' customer service team.
Hear more from Hugo Munday, Director of Customer Service, on what this meant for him and his team.
Read the story here: echoai.com/blog/4-ways-thrif…
We're headed to ShopTalk - March 17-20!
Featuring:
-Demos of how our gen AI solution delivers insights from your conversations
-Consultations on how to tackle your priorities
Use our code RBSPONS367 when you register for 15% off.
Register now: shorturl.at/hktJY
