My recent rabbit hole is analyzing chats that people had with the @kapa_ai widget in CKEditor documentation 😅 It's such a great source of insights into how visitors (usually integrators or PMs) think about things – the mindsets they come with, what they can’t find in the docs (even if it’s there), where we have gaps, what’s confusing for both people and LLMs, etc. Despite the tons of feedback we collect via GitHub, customer calls, support tickets, or live events, we always struggled a bit to get crisp, unforced feedback – a way to peek into people's minds, at scale. @WitekSocha ran an interesting analysis and found that ~95% of queries typed into the traditional search input in our docs consisted of a single word. 99.9% were up to two words. But if someone searches for "toolbar", do they want to configure its buttons? Install the balloon toolbar? Change its responsiveness? No idea 🤷 Kapa.ai seems to have solved this issue for us 😍