se | fe | sometimes writer | silver lining finder | creating RAVEing customers @landingai
Boston, MA
Joined November 2008
- Tweets4.8K
- Following858
- Followers236
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Erica retweeted
For my first post, I’m sharing a letter @NVIDIA signed on why open models matter.
AI will transform every industry, power every company, and be built by every country.
Open models strengthen safety and cybersecurity, accelerate innovation and diffusion, and enable sovereignty.
The world needs both frontier closed models and frontier open models.
images.nvidia.com/pdf/Open-W…
Erica retweeted
Agents don’t just chat — they act by fetching data, sending messages, calling APIs, and updating records, which makes securing them a whole new challenge.
Our latest blog post breaks down how to implement authentication and authorization for agents.
🔒In this blog post, learn about:
• The unique access control challenges agents introduce
• How OAuth 2.0 and OIDC apply to agent architectures
• Which flows (Auth Code, OBO, Client Credentials) you’ll actually need
👉 Read the full post: blog.langchain.com/agent-aut…
Erica retweeted
LandingLens: Powering up life sciences with AI to enhance diagnostic precision across all medical imaging. landing.ai/industries/life-s… #MedicalAI #Innovation #Healthcare
Erica retweeted
Don't miss Andrew Ng's keynote on Jun 6, 12 PM PDT! Discover how AI agentic workflows are shaping the future of LLMs and driving AI progress beyond traditional models. reg.summit.snowflake.com/flo… #AI117 #Innovation #LandingAI
Erica retweeted
Every year, U.S. brands lose $35.3 billion due to unplanned #CustomerChurn, which could have been avoided by addressing #CX issues.
Here are six ways to create a customer-centric culture that strengthens your #CustomerExperience: hubs.la/Q01Q3-Z00
#GuidedCX
Erica retweeted
In our most recent webinar @getdutchie’s KT Ellis shared how enterprises can optimize #DigitalTransformation projects with ease when deployed with the right process and technology partners.
Find the takeaways here: hubs.la/Q01Qr0xW0
Erica retweeted
“Our new partner program will help our valued partners deliver the right combination of technology and humanity to bring impactful, authentic, and personal connections to their customers’ digital experiences.” - Glance's Kristine Hansen.
Learn more: hubs.la/Q01NTNvW0
Erica retweeted
76% of consumers say they are less likely to trust and engage with a brand if they sense disjointed communication with #AI.
Discover how to leverage AI and other emerging technologies while still putting the customer first: hubs.la/Q01Pn1SP0
#GuidedCX #CustomerExperience
Erica retweeted
Please join us in welcoming Jason Goodwin, Sales Operations Manager We're excited to have you on the Glance team, Jason!
#GlanceNetworks #LifeAtGlance #BostonTech
Erica retweeted
You have already empowered your teams with the #1 CRM for sales and service: @salesforce. But how can you take CX to the next level?
Learn how in our 5/23 webinar. Register today: hubs.la/Q01P9znM0
Erica retweeted
Don’t miss out on what you can learn from the most important voice: your customer’s! Ben Devey from @Olliepets shares how to effectively gather and use customer feedback to drive actionable results for your business.
Watch the full replay here: hubs.la/Q01PzP3G0
#CX
Erica retweeted
Tomorrow, we will have a #CX processes and tech expert (@getdutchie's KT Ellis) available to answer your questions about creating a strategy to enhance your CX and outshine your competitors. Join us!
Don’t miss out: hubs.la/Q01N-Q3h0
#DigitalTransformation #GuidedCX
Erica retweeted
Customer expectations don’t always match #MobileApp design realities. Check out a few of these potential incongruities to be sure your design doesn’t fall victim.
Download the full eBook here: hubs.la/Q01PXvck0
#GuidedCX #CustomerExperience
Erica retweeted
Is #CRM a viable option for mid-market and enterprise businesses? Find out more about the evolution of CRM systems and exciting CRM trends with Glance’s @thosmartand @cxtodaynews’s Charlie Mitchell. hubs.la/Q01NdX_40
#ContactCenter #CustomerExperience
Erica retweeted
#Retail #CX leaders: want to know what it looks like to deploy #GuidedCX? 🚀
Check out this use case and learn how to increase FCR and CSAT with Glance for @salesforce. hubs.la/Q01Nmwtn0
Erica retweeted
The cost of pretending to care is high. Customers want genuine human connection, and when you deliver it, they’ll reward you with loyalty, higher purchase value, and referrals.
hubs.la/Q01NKP330
#GuidedCX #CX #CustomerLoyalty
Erica retweeted
Today we announced that we have taken our partner program to the next level with the launch of the Glance Accelerate Partner Program! Learn more: bit.ly/3HaM1mg | #GlanceNetworks #PartnerProgram #GuidedCX
Erica retweeted
#Retailers: a solid #CX strategy can deliver standout #CustomerExperiences in digital spaces by
💁 Increasing #CSAT
🗣️ Improving customer and employee interactions
📈 Driving revenue growth by increasing #BrandLoyalty
Details here: hubs.la/Q01MhRjv0
Erica retweeted
Join us on May 9th at 11 am ET where @getdutchie Senior IT Product Manager, KT Ellis shares their best tips and tricks on how to deploy a competitive customer experience effortlessly.
Don’t miss out: hubs.la/Q01MyJgS0
#GuidedCX #DigitalTransformation #CX
