Francois Gillon

Je soutiens le manifeste pour la sauvegarde du savoir humain singulier. Mon degré d’accord : 84 %. @michaelbechler manifeste.narratheque.io/

L’intelligence artificielle au Québec: 30 ans d’avance, encore une fois. Trop d’entreprises québécoises abordent l’IA avec une approche réactive plutôt que stratégique lesaffaires.com/opinions/lin…

Just got the confirmation by an @AirCanada agent that they do not honor their #ERROR #fares and I calmly explained that by Quebec law a merchant that is making a pricing mistake on it’s booking website must honor it. Have introduced a formal complaint. #poor #CX #complaint #law

If you call @AirCanada #customer #service to book a flight you are told how long it will take to answer your call and you have an option to get called back. If you want to book the same flight using your @Aeroplan points you have none, and wait for hours. Same company? #poor #CX

Really disappointed about @AirCanada @Aeroplan service. I tried to book a flight using my points. Everytime I get an error and have spent 1,5 hour waiting at their call center without getting someone. Poor #cx #clientservice #booking #website #waste #time

Companies need to adopt portfolio business models and cannot be run like a one size fits all organization. The role of a senior executive is to be the final integrator across these businesses. @PwC #disruptive #innovation #businessmodels ow.ly/8Wn230s9gCY

In China, regulation comes only after meaningful experimentations. Pioneers are given leeway to experiment with new business models, with regulators implementing guardrails only once scale is achieved & negative impacts are identified @McKinsey #innovation mckinsey.com/featured-insigh…

RBC just launched RBCx a full-service product & advisory platform that has one mandate: helping tech and innovation companies scale #financial #innovation #banking #business ow.ly/fCKY30rLoCx

Belle idée de Germain Hôtels !!

The most “experienced” people might be the best “unlearners” in the future. #challengeyourself medium.com/better-programmin…

We are entering a new era of human spaceflight, where NASA is no longer the purchaser, owner and operator. NASA is going to be a customer in a very robust commercial marketplace for human spaceflight to low Earth orbit. #SpaceX #space #market #disruption nytimes.com/2020/08/02/scien…