Arpit Bhatia

@Uber @Uber_India @UberIN_Support @Uber_Support i landed at delhi airport today and had one of the most terrifying experiences of my life with an uber driver. i'm still shaken. i booked an uber to gurgaon for a 20-minute ride. the fare shown on my uber app was around ₹625. after the trip, the driver showed me a screenshot from rapido quoting ₹1,479 and demanded that i pay that amount instead. when i pointed out that this was a rapido screenshot and not an uber screenshot, he said, “iss route ka itna hi hota hai.” i paid the ₹625 that was shown on my uber app. what followed was genuinely frightening. he locked the car and refused to let me take my luggage out unless i paid ₹1,479. when i tried retrieving my belongings, he held my arm and shut the front-seat window where my luggage was, trying to stop me from taking it out. i somehow managed to get my luggage and tried to enter my house. he followed me, forced the gate, abused me horribly and wouldn't let me go inside peacefully. i finally managed to get inside and lock the door. he then started climbing the gate while hurling abuses and threatening my life. all of this happened around 4:45 am in gurgaon, when i'd just landed and was simply trying to get home safely. and it gets worse. i'm trying to reach uber's safety support, and the safety support option isn't available to me. i'm dealing with a terrifying situation involving physical aggression and life threats, and i can't even get through to the platform's safety team. this wasn't a fare dispute anymore. this was intimidation, physical aggression and a terrifying violation of my safety at my own doorstep. @Uber_Support @Uber_India @UberIN_Support @Uber, i need an urgent human response, a proper investigation and concrete action. please preserve the trip and driver records and tell me how this is being addressed. i've used cabs to get around in different countries and never imagined i'd feel this unsafe trying to get home in my own country. how am i supposed to trust a service that i booked specifically to get home safely? driver name: JAMIL JAHID KHAN