Commercial & Operations Director, Vodafone Business. Dad. Husband. Passionate about personal development, customer experience and sustainable change.
Joined July 2014
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Check out my latest article: Future of Education linkedin.com/pulse/future-ed… via @LinkedIn
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Our character is called Cary Ann Alott. She likes to complain and send people to sleep with her mundane stories. Only her habit of changing accents mid sentence keeps your attention #MischiefMovieNightIn
I'm excited about the future of the workplace, and in _VOIS, we are all geared up for the challenges of the future work culture, thanks to #thespiritofvodafone. fastcompany.com/90297816/5-w… #workplaceexperience
Let's be reminded that customers would rather keep the good experiences to themselves, and talk a lot about the negative experiences, it is basic human nature.
entrepreneur.com/article/340…
#CXX #customer #customerexperience
Here is the best scenario that I can visualise for the not-so-far future of the workplace: Everyone of us "humans" focusing on the tasks that require innovation and are emotionally fulfilling, while our non-human colleagues operate the impersonal, repetitive tasks.
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This will allow for optimal efficiency and job satisfaction. Hence, in Vodafone Shared Services, we are continuously working on hyper-automation of transactional services to achieve this perfect balance. inc.com/wanda-thibodeaux/you…
#Digital #Automation
Digital twin technology enables businesses to leverage IoT capabilities to create possibilities for unprecedented levels of efficiency in many industries. forbes.com/sites/bernardmarr… #DigitalTransformation #Digialtwin #IoT
I believe that the difference between recent historical advancements & future advancements is that the former have been about accessing data while the latter is about using data to generate information and leveraging this information for better insights.
lnkd.in/d3tncTv
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Strategy is the backbone of any organisation. Without a powerful, unambiguous, clearly communicated strategy, an organisation is definitely planning for failure. hbr.org/2019/01/managing-whe…
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Every employee in every organisation plays a substantial role in its culture; we should all work towards nurturing a healthy environment individually as well as collectively.
forbes.com/sites/wesgay/2016…
Today is World Mental Health Day. In that regard, always remember that as an employer, you are responsible for the health and well-being of your employees, and the psychological effect it has on the people who are its power.
consciouscompanymedia.com/wo…
In my latest article I was talking about the collaboration between education and industry through technology. This interesting read shows more insights on how this can be done using technologies such as AR/VR/MR. interestingengineering.com/a…
Great examples of how managers, employees, and SMEs embed a healthy workplace culture that keeps peoples' well-being a priority. ft.com/content/5d23d3e4-0284…
An interesting talk about focusing on the meaning & the purpose of our meetings and building bridges between our diverse perspectives. Meetings should not be just items on a calendar. ted.com/talks/priya_parker_3…
Markets are already transforming and the required skill set is shifting towards cognitive and behavioral capabilities. I believe that it is time to invest in ourselves in these areas so nobody falls behind. joshbersin.com/2019/09/the-s…