CRaKN

"We got into funeral service to work w/ families & to be in our communities. CRäKN is another tool to add to your toolbox to reduce redundancies & allow you to do more of what you wanted to do...." —Becky, Funeral Director in Michigan bit.ly/3sypcSH

Today we celebrate you, Dad! Happy Father's Day.

You may have heard us talk about "customer success" at some point... So what is customer success, anyway? And how does that differ from customer service? bit.ly/3MmNNAz

We're taking a closer look at when it is a great opportunity to outsource, delegate, and/or automate work in your funeral home bit.ly/3Np1osA

Dr. O’Connor, Ph.D. studies grief for a living. Here are 5 things she thinks we ought to know about grief and grieving bit.ly/3aJvHM7

"We see the effects of a long-life missed or a life shortened unexpectedly. So we know how important it is to live each day to its fullest. We all experience challenges, and sometimes we need some help to face them..." bit.ly/3atDj5o

Training is one part of the formula for employee growth at your funeral home—and another part of that formula is coaching your staff bit.ly/3awTb7a

"We got into funeral service to work w/ families & to be in our communities. CRäKN is another tool to add to your toolbox to reduce redundancies & allow you to do more of what you wanted to do...." —Becky, Funeral Director in Michigan bit.ly/3xmVVwX

CRäKN POD gives you everything you need to be able to design + print materials that are personalized & branded. Improve customer satisfaction with personalized bookmarks, casket panels, candles, folders, brochures, register books, stationery—& more hubs.ly/Q017njgf0

Here are 5 powerful questions you can ask to help evaluate how well you’re doing in creating that memorable experience with high quality service—every step of the way—with your families hubs.ly/Q019mWCB0

Cirque du Soleil is a great example of having the courage to take a stance, even if that stance challenges the conventions of an entire industry. Here's what funeral professionals can take away from Cirque du Soleil's story. hubs.ly/Q019mNSN0

#MemorialDay: a time to remember and honor all those who have served and sacrificed for our country.

Many funeral homes have been family-run for years, and eventually make the call to hire outside the family. Proactively talk about the family’s values and make sure there is synchrony between the values your family has, and the values of any new hire hubs.ly/Q019mQYZ0

Here are 3 proven strategies your firm can use to stay innovative and to better market to non-traditional families hubs.ly/Q019mQNG0

A potentially overlooked business skill is that of harnessing #empathy. Empathy can be used to improve how you listen, to better connect with families, and to see opportunities in how your funeral home operates. But how do you build empathy in your staff? hubs.ly/Q019mVpR0

One of the problems with chronic stress or burnout can be that people take pride in what they perceive as being “mentally tough.” But here is how, as a funeral professional, you can step back and make changes before it's too late. hubs.ly/Q019mVx-0

Here are fresh ways you can continue to identify areas that are ripe for personalization for your families hubs.ly/Q019mVpr0

Lessons in grieving and living: Annette McGivney shares that—much like many other people—she’s learned a lot about the healing power of human and animal bonds through the loss of her pet hubs.ly/Q019mWCD0

When done right, content drives traffic to your site, helps families consider end-of-life issues & it lets them know more about their options. Here’s how you can start with a strategy & stick with it when it comes to creating high quality content hubs.ly/Q019mVz20

This writer reflects on #grief: "...though my grieving shares characteristics with others’, it is also uniquely mine." hubs.ly/Q019mVGs0