Gravity3

Customer success + Customer Experience = Customer Satisfaction Help your members get the results they came to you for, and an experience they won't forget. This way, they will be VERY SATISFIED with your product. Do you think Customer Success is important? 👇

90% of businesses can benefit from a community Now, that doesn't mean replacing all customer support with a community, especially for high-ticket programs. Communities come in different forms: - Community as a Funnel: Attracts and guides potential customers. - Customer Communities: Engage existing customers, enhancing their experience and loyalty. Not every community needs to be the main way you deliver value. It can be a premium, pay-to-stay feature, or even a bonus that adds extra value to your services. Having a community doesn't remove the need for a good product. But, if you do have a good product, a community can help you make it incredible.

A Strong Customer Community Can Transform Your Business The benefits extend far beyond just increased sales. A vibrant customer community influences your: ↳ Customer loyalty ↳ Brand advocacy ↳ Product feedback ↳ Customer support ↳ + much more But what exactly powers a successful customer community? It’s not just about frequent interactions. It’s about creating meaningful connections. Effective communities have the power to revolutionize businesses. They foster relationships and drive innovation. When you build a strong customer community: ↳ Customer retention increases ↳ Insights into customer needs deepen ↳ Customer service costs drop ↳ Product development sharpens ↳ Brand attachment strengthens ↳ Customer satisfaction grows They provide a platform for customers to voice their opinions. A space where both critics and supporters can shape your brand. And eventually: They become more than your customers. They become your super-fans. As a business, ask yourself: Do I want to give my clients the best experience possible? If you’ve seen the impact of a strong customer community, share your story below. They deserve to be celebrated! Retweet this to encourage more businesses to build active, helpful communities. —— FREE Community Courses 🔥 𝟭. 𝗧𝗵𝗶𝗻𝗸𝗶𝗳𝗶𝗰 𝗔𝗰𝗮𝗱𝗲𝗺𝘆: 𝗧𝗵𝗿𝗶𝘃𝗶𝗻𝗴 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝘆 𝗖𝗼𝘂𝗿𝘀𝗲𝘀 👉 training.thinkific.com/cours… 𝟮. 𝗗𝗶𝘀𝗰𝗼𝗿𝗱 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝘆 𝗥𝗲𝘀𝗼𝘂𝗿𝗰𝗲𝘀 Articles & Online Courses Included 👉 discord.com/community 𝟯. 𝗧𝗵𝗿𝗲𝗮𝗱𝗼 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝘆 𝗢𝗦 👉 threado.com/communityos 𝟰. 𝗠𝗶𝗴𝗵𝘁𝘆 𝗡𝗲𝘁𝘄𝗼𝗿𝗸𝘀: 𝗕𝘂𝗶𝗹𝗱𝗶𝗻𝗴 𝗔𝗻 𝗢𝗻𝗹𝗶𝗻𝗲 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝘆 𝗔𝗿𝘁𝗶𝗰𝗹𝗲 👉 mightynetworks.com/resources… 𝟱. 𝗢𝘂𝗿 𝗙𝗿𝗮𝗺𝗲𝘄𝗼𝗿𝗸 𝘁𝗼 𝟭𝟬𝘅𝗶𝗻𝗴 𝗬𝗼𝘂𝗿 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗪𝗶𝘁𝗵 𝗔 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝘆 Quick Breakdown 👉 loom.com/share/050087365b114…

Having a clear purpose not only helps attract the right avatar. But it also becomes a North Star for the member experience. ⬇️

If you don't build it as a community, it won't act as a community.

99% of businesses can benefit from a community Now, that doesn't mean replacing all customer support with a community, especially for high-ticket programs. Communities come in different forms: 1. Community as a Funnel: Attracts and guides potential customers. 2. Customer Communities: Engage existing customers, enhancing their experience and loyalty. Not every community needs to be the main way you deliver value. It can be a premium, pay-to-stay feature, or even a bonus that adds extra value to your services. Having a community doesn't remove the need for a good product. But, if you do have a good product, a community can help you make it incredible.

How These Two Guys Are Changing The Game For The Online Education Industry ↳ And this is how YOU can benefit from it. Before we start, let me tell you a bit about them. Alex Hormozi • Founder of Acquisition .com with a $100M+ net worth • One of the MOST respected business education content creators Sam Ovens • Founder of Skool & Consulting .com with an estimated net worth of $65M They both saw something coming that most don't. The power of Community — the vehicle to move crowds. If you have something you can teach people and you don't have a community yet — you're missing out. There are 2 things a community can do for you: • Marketing • Fulfillment Both can be also achieved through content. However, this is not a question of IF but HOW MUCH? Content + community are a deadly combo. Deadly for your competition. Content is great and you can get a lot of reach from it. But it's highly dependent on YOU. If you stop making content, your whole business stops. Whereas, a community can work without you too. As long as everyone shares the same values and dream outcome. If you don't show up one day, it's not like members will just stop talking to each other. In a community, you set the tone. You create the religion and the rest will follow. You give people the right tools and they will trust you forever. Which means they will keep buying from you. Just because they get continuous, big value they don't get anywhere else. Beyond marketing and fulfillment, communities offer a sense of belonging and achievement that content alone can't replicate. Imagine leading a movement, not just a business. Take Hamza as an example — he's a self improvement content creator with 2M YouTube subscribers. Before he implemented a community in his business, he was making $20k/month. Now he's making over $200k. Per month, yeah. Don’t let your competitors get ahead. Communities are the future of online education, and the time to build yours was yesterday. Don't be the last one to believe. The trend setters are doing it already. P.S. Retweet ♻️ if you agree & comment what you think below.

The best thing you can do for your customers is give them an incredible experience.

Retain your members 👇 • create purposeful rituals members wanna come back to • build progression and solve their next problem

Community-building doesn't have to mean burning money and getting no results. It can actually be profitable. Very profitable...

Communities are the future. In a world where information is a one time value offering, a community is a continuous one. Clients won't keep paying for the same information BUT they will keep paying for being part of a community that helps them achieve their goals.

This is the whole point of a community — for members to help each other achieve the purpose of the community.

Wondering how to design your server or community space? Start with the fact that it should walk members through an experience that achieves the purpose of the community. Each action should be a stepping stone to that goal.

It's so easy to win these days. All you have to do is actually care about your clients getting results. You stand out by doing the small, boring things no one wants to do. Things like tracking members' progress and regularly checking in with them to remove their roadblocks.

Welcome your members When a new member joins your community or program, make sure you give them a warm welcome. It makes them feel seen and important. It also makes them immediately feel good about the purchase. You'll also want to give them clear next steps they can take to get closer to their desired outcome (what you sell in your program or community).

For people to come back to your community, they need to know exactly what they get from doing so. ❌ This is a fitness community. ✅ This community helps you lose weight by running.

If you have a project that you can build a purpose around, you should definitely be building a community helping members achieve that purpose. Example: If your product helps people lose weight, build a community about losing weight using your product.

Building a community is a continuous process. You can't just set it up once and hope it will catch fire. It's about constant iteration and enhancing your members' experience with every chance you get. It will take time until the community runs itself. And that's okay.