CEO & founder of @get_nous, the agent that takes care of your household life admin for you. Previously founded onefinestay

London, UK
Joined November 2008
It took us two years to reach our first 100,000 households at @get_nous. It only took 100 days to sign up the next 100,000. Now we're at nearly 250,000. That's a quarter of a million UK households who are trusting us to handle their life admin, save them money on their everyday spending, and reduce their mental load. You likely don’t need me to persuade you that personal agents will upend the way we run our daily lives. We’ve all seen their party tricks – things like booking restaurants and planning holidays. But I’m convinced the real value of agents comes when you focus their remarkable power on annoying, knotty, everyday problems that you don’t want to think about at all. We’re not making a toy for tech bros. The majority of our users are women, mostly busy working mums, who are drowning under a life admin burden. They’re coming to Nous in their droves because it’s a specialist service that genuinely lifts the burden of managing their household, and saves them real money. And because we do it in a secure, trustworthy and reliable way. Great to see our story covered in @Siftedeu this morning. The article covers our growth and momentum, as well as the brilliant news that we raised $17M over the summer to supercharge the next chapter.
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Replying to @MartinSLewis
Go and guard the Musée d'Orsay. You can be the Monet Saving Expert.
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A depressing stat for you: From 1 April, a typical household will be paying more than £500 a year more for their energy than they did pre-COVID.
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At the same time, competition in the energy market is all but dead. Before the energy crisis, fixed energy deals were the best way to pay the lowest price possible as suppliers jostled to win customers.
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Now, only paltry savings can be made by switching, meaning most of us don’t bother. (Though @get_nous can help - usually quite a lot!). It’s time for the Government to compel the regulator to do its job and deliver fair prices and good service.
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Wow. That is one misleading chart. I got an email earlier from Confused.com about their latest energy deal. Right there at the top was this flashy, graph.
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There’s so much wrong here. • Why does the £100 saving flash up multiple times when you only get it once? • How much am I paying each month on each of these deals? • Where does the Y axis even start?
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Sure, they’re covering themselves in the small print. But you can bet they know most of us won’t read it. Crafty comms like this are deliberately designed to confound customers. No wonder 9/10 households end up overpaying on their bills.
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Ouch - it's already looking like 2025 will be another tricky year for household finances. Energy bills rose on 1 Jan, and @SkyNews analysis suggests a typical household could see their major bills rise by almost £270 by April.
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Today's inflation rise has dashed hopes of a Christmas interest rate cut. Bad news for the 90k households due to refinance their mortgages in December.
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We'll find out on Friday exactly how much we'll be paying for energy in the coldest months of the year. Unfortunately bills are likely to go up a bit - bad news when energy debt is already at record levels.
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Greg Marsh retweeted
Inflation rate remains above target at 2.2%. So why is it bad news? Here's @gregmarsh. #KayBurley OM
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🚨NEW: @ofgem has revealed a plan to try and get energy companies to improve their dismal customer service. The vision is to 'deliver five-star customer service fit for an increasingly complex market'. So... just how bad are things right now? (1/6)
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This suits the energy giants very nicely. After all, why would they want a return to price competition when right now they have guaranteed, baked-in profits, and a customer base that has no reason to switch to a competitor? (5/6)
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It's essential that Ofgem holds energy giants to account so that households start to see decent customer service. Today's announcement is a baby step in that direction. But they need to go much further to bring back competition so we start to see fair prices for households. (6/6)
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