Board member @ Lumentum & Snapdocs, former CEO Evernote, gCDO Telefónica and advisor Loon. Tweets on leadership, tech, food, Canada, dogs, and other amusements.
San Francisco, CA
Joined March 2009
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Hey @Verizon @VerizonSupport it’s been more than 24 hours without international roaming support. And there is no status update anywhere that I can find? Where are you communicating with your customers? #unhappy
Hey @verizon @verizonsupport how am I supposed to talk to customer support when you boot my mobile phone off the roaming network and I can’t login to my account because - wait for it! - you want to two-factor authenticate using a phone number that’s now not connected? #unhappy
Oh, and your website customer support function says “we’re sorry, unable to process your request at this time” #impayingforthis?
Ian Small retweeted
This link title change makes Twitter far worse for its primary value prop of getting news quickly. Hope they undo it.
trib.al/Iln9eTf
Ian Small retweeted
How’s That Unicorn Valuation Working Out for Your Employees? A Surprising Story in Three Acts - Battery Ventures buff.ly/3oqWuDS
Great read, including a brilliant comparison to Maxwell's demon and Pynchon’s The Crying of Lot 49: "Pynchon's protagonist tries, and fails, to operate the Nefastis Machine. But when I open Twitter, I see a lot of people who can talk to that demon..." nytimes.com/2023/04/18/magaz…
There are always reasons we can't have nice things...
"Filling out tax forms eats up 6.5 billion hours of work a year, for an economic cost of something like $313 billion," @ryanlcooper wrote in January. "There’s a better way—but for depressing reasons, the United States probably won’t take it." theatlantic.com/ideas/archiv…
Ian Small retweeted
What the US gains when Russia drives out its tech startups. The story of the founder of Evernote.
kevinmaney.substack.com/p/wh…
In the 10.45 desktop release of @evernote that is rolling out now, you can use Settings to configure @evernote to launch automatically when your system boots. And you can decide to make Home your start screen whenever @evernote launches. #everbetter
ALT Evernote desktop settings panel
I recently had the pleasure of sitting down with #CodeStory to discuss @evernote’s far-reaching vision and evolving mission, the journey we've been on to make Evernote #everbetter, and how I think about leadership. Take a listen 🎧: codestory.co/podcast/e1-ian-…
ALT Code Story Episode 1 (Ian Small / Evernote)
Our recent releases of the @evernote web clipper (for Chrome, Safari, Firefox and Edge) not only improve performance, the new UX makes screenshot annotation better by making it easier to undo/redo and zoom in/out as you add markup! #everbetter
ALT Evernote web clipper in screenshot annotation mode with new undo/redo buttons
In the latest @evernote release for Mac and Windows, right-clicking on a Task in the Tasks view gives you instant access to all its properties and lets you navigate directly to the note containing that Task. #everbetter
ALT Right-clicking on a Task in Tasks view
With our latest release of
@evernote, when you first click into an empty title in a note, we give you a good starting point by populating the title with the first piece of appropriate content from the body of the note. More to come! #everbetter
On desktop and Web, our latest @evernote release now lets you apply a tag to a note by dragging it from the left nav / tag menu and dropping it on to the note. #everbetter
With our recent update, we’ve made the @evernote main menu more easily accessible on iPad, Android tablet and Chromebook, at the same time as we improved support for keyboard shortcuts on those devices #everbetter
Following @evernote's support for recurring tasks, we’ve made inserting tasks in notes even easier - just click the task icon on the edit bar (or use Cmd-T/Alt-T). #everbetter
ALT Evernote desktop editor bar
When I was growing up, Star Trek showed me what the future could be like. Lt. Uhura showed us that future would be more diverse and more equal. RIP, Nichelle Nichols, and thank you for helping us all see and imagine a better future. washingtonpost.com/obituarie…
... so we’re super happy to be delivering support across a humongously wide range of use cases - try taking a look inside "Custom" recurrence! Big thanks to all our users who helped with design and early testing, or who participated in the beta and gave us feedback. ... /2
... With your help, we’ll keep moving the elephant forward... more to come in the months ahead! evernote.com/blog/introducin… @evernote #everbetter /end