Ageing service management pontificator and author. Mostly retired, occasional ITIL or Devops trainer.
Portela de Teira, Portugal
Joined August 2009
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It's been a while since I wrote anything that went public. Thankyou #manageengine for showing off a couple of blogs from me - one on ITIL history manageengine.com/products/se…
And another with my take on ITIL's 4 dimensions manageengine.com/products/se…
Ivor Macfarlane retweeted
David Lindley, a multi-instrumentalist who shaped the sound of soft rock in the 1970s, has died at age 78
trib.al/npZQneh
Looking forward to doing this webinar. Will include quotes from Patrick Debois, Johan Cruyff and my grandmother but mainly my thoughts on how most of the skills we need at work are ones we already use at home.
Be sure to sign up for our free, exclusive webinar, 'Old School DevOps - What Can the Past Tell Us About How DevOps Works?', hosted by DevOps specialist Ivor Macfarlane!
Join us on 3rd November at13:00 CST / 18:00 GMT! bit.ly/3W7y8eL
Ivor Macfarlane retweeted
One of the truss definitions:
"tie up the wings and legs of (a chicken or other bird) before cooking"
How many in the UK are currently feeling Trussed?
Just back from visit to UK. #easyjet welcome/warning script includes the line “in the event that we land on water”. Is it just me that finds that amusing enough to divert my attention from the message?
I think that maybe this is a sign of advanced age? When you finish a two day course (on Tuesday) and are convinced you've earned a weekend.
Ivor Macfarlane retweeted
It's irrational to follow these steps:
1. Separate IT from others through adopting service logic inside organization and create IT and business divide.
2. Adopt techniques and principles to improve collaboration between IT and business
If you don't do 1. you don't need 2.
Ivor Macfarlane retweeted
It's here..! the latest episode of @EntDigiPodcast - with @ivormacf @IanAitchison
From the @itSMFUK #itsm2021 conference.
Don't take this too seriously..!
enterprisedigitalpodcast.com…
And all major podcast platforms
Ivor Macfarlane retweeted
Do please join @IanAitchison @ivormacf and me at next weeks #ITSM2021 @itSMFUK 30th Annual conference.
The @EntDigiPodcast will be there. Looking back and forward at #Servicemanagement #ITSM #ESM
Love this. Smart people don’t have to be the cleverest one in the room.
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Ivor Macfarlane retweeted
@Ivormacf reckons his grandmother had him pre-prepared to deal with ITIL long before he heard about it. Here he explains why. #servicedesk #ITIL4 buff.ly/35wOvc3
So, only a few hours until 16:00 when @ClaireAgutter asks @DanielBreston and I questions about our attempts at retirement from ITSM. I'd better start thinking about what I might say? Do please turn up and find out if I thought of anything - eur03.safelinks.protection.o…
Ivor Macfarlane retweeted
Here, @ivormacf takes a nostalgic and very accurate view of #ITIL’s seven guiding principles. When it comes to behavior the important ideas that underpin it really haven’t changed much in the last 100 years. Intrigued? Please take a look...
#ITSM #ITIL4
itsm.tools/learn-itil-from-m…
Is this a secret message of support for Scottish independence from Portugal? Top label says (in Portuguese) that the beef is from UK or Scotland! The lower label confirms the beef is actually from Wales. #indyref
Ivor Macfarlane retweeted
The reality of the post-#COVID19 world will not be what we think – don't paint yourself in a corner by thinking you know – teach your staff how to learn experientially and apply that new knowledge - @Ivormacf #ITSM #newnormal buff.ly/2BM0MxL
Ivor Macfarlane retweeted
The first major impact of COVID-19 on #ITSM is accelerated demand for new ways of working; the second will be the realization of the need for greater resilience – @rob_england #COVID19 buff.ly/2VvJD28
If COVID-19 has taught us anything it’s that the people we thought were important are not so critical when it really comes down to it. One can only hope that this gets recognized in the future – @ivormacf #COVID19 itsm.tools/?p=10900 via @itsm_tools
