John Formica (@JohnFormica) header
John Formica (@JohnFormica) profile picture

Ex-Disney Guy - Speaker, and America's Customer Experience Coach engaging & inspiring audiences to achieve a Disney-like Experience & Culture in business.

Charlotte, NC
Joined September 2011
Photo by John Formica (@JohnFormica)Photo by John Formica (@JohnFormica)
"Hire right, Train right, and Treat right." Looking forward to this talk by John Formica @JohnFormica at the Jamaica Employers' Federation 2024 Convention! Excellent programme.
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John Formica retweeted
Achieving #financial independence is a significant life goal that requires a combination of desire, decision-making, determination, and #discipline. These four key elements are essential for setting you on the path to financial freedom. Watch this short video to learn more!
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Thank you and congratulations to all!
Day 2 of @HarnettCoSchool Summer Leadership begins with the “Ex Disney Guy” @JohnFormica! #WeAreHarnett #LeadershipMatters #HarnettLeads – at Buies Creek, NC
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Has your customer experience adapted to the pandemic? Here are two tips you most do now! youtu.be/6cOIGE5w4vM
"Magic Minute" Tip- How to Create a Magical Experience Behind the Mask. Sign up for weekly tips. johnformica.com/blog/
Honored to be a guest on Brandon Holland's Podcast today, "Lead Well" sharing tips and strategies on How to Lead and Create a Magical Customer Experience Now and After Covid-19." instagram.com/p/B_VrWXugo0t/…
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We’re just following your sage advice. #PlusOne
Replying to @JohnFormica
@JohnFormica is sharing some incredible Disney knowledge about how to create the ultimate customer experience with shop owners at the 2020 #CDDConference.
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This week’s book recommendation. Great ideas to create magical experiences for your customers or clients. ⁦@GratefulBox⁩ ⁦@JohnFormica⁩
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2019 World Speaking Tour begins this week in beautiful Beaver Creek, CO then onto New York City.
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Thank you! I hope my presentation was a Magical Experience! Continued Success! Always Make It Magical!
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The sincere generosity of the Jamaican people expressing their appreciation to me for helping their country's businesses and people be more successful. I LOVE JAMAICA! ❤🇯🇲 @ Kingston, Jamaica instagram.com/p/B3KjH-FAIpz/…
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A great question to ask any business or team!
We don’t do enough celebrating in our business? What does your work environment look like? #SmallBizExpo @johnformica
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Thank you Sarah! You are the best!
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John Formica retweeted
Full house for the South CMI Workshop with @JohnFormica “the Ex-Disney Guy” Thanks to benekeithfoods for hosting! instagram.com/p/BxsN7qmjmCD/…
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Thank you Chris! You get it!
.@JohnFormica , “ex-Disney guy”: if your focus is customer service, you’re average, boring, a commodity. Instead, create a customer experience. @wordsouth #storyconnect2019
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People aren’t your #1 asset – the RIGHT people are. If you are babysitting your staff, you hired the WRONG people.
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