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Insights. Simplified. | Map customer journeys | Understand client emotions | Help beneficiaries succeed | Achieve greater impact

Joined September 2018
Photo by Journimap (@journimap)Photo by Journimap (@journimap)Photo by Journimap (@journimap)Photo by Journimap (@journimap)Photo by Journimap (@journimap)Photo by Journimap (@journimap)Photo by Journimap (@journimap)Photo by Journimap (@journimap)Photo by Journimap (@journimap)Photo by Journimap (@journimap)
“You have to use your platform for change.” Thanks #CodeCon for bringing one one & only @Benioff to the stage today. And, oh yeah, “You have to do the right thing.”
Are you a #pharmacist working with substance use disorder patients & related medication treatments? @reaganudall is trying to better understand your experience as a pharmacist. Please take this 10 minute survey to help! surveymonkey.com/r/96HRWV2 #TwitterRx #research
Great new article by @loganmurry, Arwa Al-Khatib & Matt Witry of @UIPharmacy. Glad @journimap was able to help with patient journey mapping work to generate key data & visual findings. Congrats @ERCSPjournal published your findings! #PatientExperience
Journey mapping was used to uncover judgement processes patients in evaluating a pharmacy service. Pharmacies should consider how they can improve the service experience through communication style and patient-centered service design. sciencedirect.com/science/ar…
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Thanks @EngineOrg for the profile!
Journimap is a social enterprise startup using qualitative research methods & ethnography concepts to map out the journeys and experiences of patients, customers & others. Learn more about @journimap's work in our latest #StartupsEverywhere profile: bit.ly/3oP36Xb #IA2
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We are researching #telehealth during #COVID. Have you had a COVID-19 test and a follow up telehealth session? Please help by taking this 10 minute survey. We’ll publish the findings! (18+) SurveyMonkey.com/r/HPCC22M
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Had a #COVID19 test? How did you gather info to get tested? If you’re in the US & been tested we want to understand your experience. Please help! Take our 10 minute survey surveymonkey.com/r/QBY3S8T - responses are confidential & we’ll post key findings. Thanks! #PatientExperience
#Patientexperience goes beyond satisfaction surveys. When you measure feelings, you better understand stories. The more you know, the more you can help. Want to learn more about journey maps & patient journeys? Follow us on LinkedIn: ow.ly/Cqzf50zeRt9 #PX #CX #custexp
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Our founder, @johnfcorrigan, hosts a podcast about #CX & #socialimpact. 🎧 John & expert guests share info on journey maps, service design, social business, & more. Apple Podcasts: apple.co/2qpD0xQ Spotify: ow.ly/5nrc50n6M7D Stitcher: bit.ly/2U9fSEp
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#Patientexperience goes beyond satisfaction surveys. When you measure feelings, you better understand stories. The more you know, the more you can help. Want to learn more about journey maps & patient journeys? Follow us on LinkedIn: ow.ly/4Yfb50zdFp0 #PX #CX #custexp
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Don't worry about HIPAA compliance as you plan your #patientexperience work. Better understanding of non-HIPAA experiences can be just as important as measuring healthcare activities that involve the private data of patients. See patient journeys: ow.ly/K6CY50z2nlx #PX
Satisfaction surveys are often used to determine whether an individual received a quality health care experience. But can satisfaction surveys really provide the most valuable insights about the patient's experience? Move beyond satisfaction surveys: ow.ly/mi2950zdDdd #PX
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In case you missed it: we're teaming up w/ @ClubfootCARES & The @ponseti International Association on #patientexperience to help parents! Our research project launches today, World Clubfoot Day. Details: ow.ly/zjLE50zXgy9 #worldclubfootday #PX #clubfootawarenessweek #CX
When it comes time to select a Medicare Part D plan, how does a retired person make a good decision based on their own unique health requirements? Find out how Journimap helped community pharmacists advise on Medicare Part D plan selection: ow.ly/VvB450z2mWN #PX #CX
We're collaborating with @ClubfootCARES & the @ponseti International Association on research around how parents find qualified health care providers trained in the Ponseti Method & navigating critical treatments for their child with clubfoot. ow.ly/zjLE50zXgy9 #CX #PX
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Journimap is a 🆕approach to journey mapping. 1. Create a free account 2. Pick a customer scenario 3. Use the embedded research tool to finish 1 battery of qualitative research 4. Get a complete journey map Get started for free: ow.ly/Yxn350z2n4U #CX #PX #custexp
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We are working w/ @ClubfootCARES & @ponseti this year to better understand the #PatientExperience of parents who have a child diagnosed with clubfoot. Visit the Clubfoot CARES page on Facebook or Journimap.com for more info! #worldclubfootday
NEW: We're teaming up with @ClubfootCARES and the @ponseti International Association on #patientexperience to help parents! Our collaborative research project launches today, World Clubfoot Day. Details: ow.ly/zjLE50zXgy9 #worldclubfootday #PX #clubfootawarenessweek #CX
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.@ClubfootCARES wanted to better understand common experiences & emotions experienced by moms & dads who've already searched for specialists trained in non-surgical methods of treating clubfoot. More on how Journimap helped: ow.ly/nw7B50z2n8d #CX #PX #worldclubfootday
JUST IN: We're teaming up w/ @ClubfootCARES & The @ponseti International Association on #patientexperience to help parents! Our collaborative research project launches today, World Clubfoot Day. Details: ow.ly/zjLE50zXgy9 #worldclubfootday #PX #clubfootawarenessweek #CX
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