KM = Knowledge Management | Consulting individuals and SMB owners to improve their operations using Knowledge Management馃挕
Joined December 2023
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My 6 Step Knowledge Management Partnership Process:
1) Initial Meeting
2) Discovery
3) Business Case Assessment
4) Solution Definition
5) Implementation Plan
6) Implementation
Each step explained in depth 馃憞
Nick @ Knowledge Manager retweeted
Writing SOPs are BORING
But if you ever want to be able to delegate or outsource work consistently they are 100% necessary
Nick @ Knowledge Manager retweeted
Every organization NEEDS Knowledge Management.
Whether you鈥檙e a solo business owner,
A manager of 5 employees,
Or you鈥檙e the CEO of a 10,000 person company
The knowledge in your organization needs to be captured and reused. Don鈥檛 neglect the investment in KM
Writing SOPs are BORING
But if you ever want to be able to delegate or outsource work consistently they are 100% necessary
Nick @ Knowledge Manager retweeted
An external knowledge base can be a great way for a company to build a community around its product
@Spotify does this extremely well with how they built theirs
@Spotify has one of the best external Knowledge Bases I鈥檝e seen
But what makes it so good?
Here are 7 features that Spotify's knowledge base has that make it so effective
Nick @ Knowledge Manager retweeted
Imagine if you could have 24/7 customer support with a small upfront cost
24/7 support for your product around the world
All while giving your customers a consistent answer to all their questions
That鈥檚 what building an external knowledge base does for your business
Imagine if you could have 24/7 customer support with a small upfront cost
24/7 support for your product around the world
All while giving your customers a consistent answer to all their questions
That鈥檚 what building an external knowledge base does for your business
An external knowledge base can be a great way for a company to build a community around its product
@Spotify does this extremely well with how they built theirs
@Spotify has one of the best external Knowledge Bases I鈥檝e seen
But what makes it so good?
Here are 7 features that Spotify's knowledge base has that make it so effective
Nick @ Knowledge Manager retweeted
@Spotify has one of the best external Knowledge Bases I鈥檝e seen
But what makes it so good?
Here are 7 features that Spotify's knowledge base has that make it so effective
This is going to be one of the most powerful uses of AI in my opinion
Having chatbots that actually answer your questions
Or having a customer chat that can respond quickly and accurately
That would be nice
59% of customers prefer self-service tools for simple service issues.
But that requires an extensive knowledge base your customers can search through to find the answers they need.
Generative AI can help: sforce.co/3HnKCZl
@Spotify has one of the best external Knowledge Bases I鈥檝e seen
But what makes it so good?
Here are 7 features that Spotify's knowledge base has that make it so effective
External Knowledge Bases are an invaluable tool to companies to build trust with their customers
Some companies do the bare minimum and provide a couple of FAQs
But @Spotify treats their Knowledge Base as an extension of their marketing and brand building
If you have any questions about developing a robust external knowledge base share this post and give me a follow @kmanager100