Kyle Smith (@ksmithtoday) header
Kyle Smith (@ksmithtoday) profile picture

Kyle Smith

@ksmithtoday

Digital Contact Center Expert, AI & RPA Enthusiast, Building the Contact Center of the Future -- Vice President, Consumer Banking Practice, Genpact

 Highland, UT
Joined May 2011
  • Tweets220
  • Following1.7K
  • Followers520
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Photo by Kyle Smith (@ksmithtoday)
Will Coronavirus Improve Customer Service? via @forbes forbes.com/sites/christopher…
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How can service and support leaders mitigate coronavirus-related disruptions? Gartner analysts John Quaglietta and Deborah Alvord suggests focusing on 3 impact areas. #CustServ #COVID19 @Gartner_Inc gartner.com/en/newsroom/pres… via @Gartner_Inc
Gartner Says Customer Service and Support Leaders Should Focus on Thre

Gartner Says Customer Service and Support Leaders Should Focus on Thre

How can service and support leaders mitigate coronavirus-related disruptions? Gartner analysts John Quaglietta and Deborah Alvord suggests focusing on 3 impact areas. #CustServ #COVID19 @Gartner_Inc

gartner.com
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This Is What Keeps Bank Executives Up At Night via @forbes forbes.com/sites/forbestechc…
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Kyle Smith retweeted
Ben Smith (@semaforben) profile picture
Ben Smith
@semaforben24 Mar 2020
I saw this on Twitter in Jan, didn't make much of it, and now can't stop thinking about it.
The Exchange (@CNBCTheExchange) profile pictureThe Exchange
@CNBCTheExchange27 Jan 2020
"Anything you say in advance of a pandemic seems alarmist. Anything that you've done after it starts is inadequate," says @GovMikeLeavitt. Listen to the rest of his interivew to learn whether or not the U.S. is prepared to handle #Coronavirus on @CNBC.
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"Institutions that reinvent themselves to make the most of better insight and foresight, as preferences evolve, will disproportionally succeed." Beyond coronavirus: The path to the next normal mck.co/2QECVnI via @McKinsey
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Willful Disruption: Genpact Transforms Digitally | Report genpact.com/insight/report/w… via @genpact
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This stuff all makes sense but doesn't work unless you actually do it! Should be required reading for anyone working from home. 7 Tips for Working from Home linkedin.com/pulse/7-tips-wo…

7 Tips for Working from Home

With more companies asking employees to work from home during the COVID-19 crisis, I wanted to share what I’ve learned over the past 20 years as a remote worker. Following these tips and tricks...

linkedin.com
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How COVID-19 Leads To 2008-Style Bank Crisis via @forbes forbes.com/sites/patrickwwat…
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Good insight here. For today's contact centers it is imperative to have speech capture and analytics engines. How To See Every Experience As A Data Resource via @forbes forbes.com/sites/theyec/2020…
Design Thinking: Are Empathy And Failure The Secret Ingredients For Your Business' Future? via @forbes forbes.com/sites/forbesbusin…
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Why Banks Are Likely To Help America Recover From The Fallout Of The Coronavirus Pandemic via @forbes forbes.com/sites/antoinegara…
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How to restart your stalled digital transformation mck.co/2PUKHJH via @McKinsey

How to restart your stalled digital transformation

Most digital initiatives sputter before they take full effect. A new survey finds that organizations stand a good chance of recovering lost momentum because slowdowns typically happen for reasons...

mckinsey.com
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Good status update on Apple card and the future Deposits account from Goldman. If Tim Cook Won’t Tell The World How The Apple Card Is Doing, I Will via @forbes forbes.com/sites/ronshevlin/…
If Tim Cook Won’t Tell The World How The Apple Card Is Doing, I Will

If Tim Cook Won’t Tell The World How The Apple Card Is Doing, I Will

Why won't Apple report how many Apple Card cardholders there are? Are the numbers that bad?

forbes.com
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Genpact looks to ethical artificial intelligence to chart path ahead business-standard.com/articl…
Genpact looks to ethical artificial intelligence to chart path ahead

Genpact looks to ethical artificial intelligence to chart path ahead

Enterprises could see more positions like digital ethics officers and move towards providing transformation as a service, an area Genpact is heavily focused on

business-standard.com
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Why AI Is The Future of Financial Services via @forbes forbes.com/sites/louiscolumb…
Excellent insight into using AI in banking. Human 'I': The key to conversational AI in banking finextra.com/blogposting/185… via @Finextra
Human 'I': The key to conversational AI in banking: By Retired Member

Human 'I': The key to conversational AI in banking: By Retired Member

Think chatbots, intelligent virtual assistants, and digital employees. These and other related techn...

finextra.com
.@Gartner_inc expert Lauren Villeneuve discusses the areas of greatest investment and deployment in #CustomerService technologies for 2020. Read more here. #CustServ #CustomerSupport gartner.com/en/newsroom/pres… via @Gartner_Inc
Gartner Identifies the Top Five Customer Service Technology Trends for

Gartner Identifies the Top Five Customer Service Technology Trends for

.@Gartner_inc expert Lauren Villeneuve discusses the areas of greatest investment and deployment in #CustomerService technologies for 2020. Read more here. #CustServ #CustomerSupport

gartner.com
AI is augmented intelligence for us: Genpact CEO | ETtech tech.economictimes.indiatime…
Fueled By Increased Consumer Comfort, Mobile Payments In The U.S. Will Exceed $130 Billion In 2020 via @forbes forbes.com/sites/shelleykoha…
Fueled By Increased Consumer Comfort, Mobile Payments In The U.S. Will Exceed $130 Billion In 2020

Fueled By Increased Consumer Comfort, Mobile Payments In The U.S. Will Exceed $130 Billion In 2020

Factors accelerating mobile payment include consumer acceptance, technology infrastructure and the continued growth of digital natives as a vast amount of consumer purchasing.

forbes.com
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Build muscle memory to support conviction, commitment, and resilience for yourself and your organization. sb.stratbz.to/2rmd6Q1 via @stratandbiz
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