Sprinklr Father of five - Princeton - Fordham GSB - #Philadelphia sports
New York, NY
Joined February 2012
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- Followers389
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Kevin O'Connell retweeted
With @Adobe, we’re helping brands win the moment across social & digital. By connecting Adobe’s customer data + journeys with real‑time social intelligence, brands can deliver relevant experiences across every channel.
➡️ ms.spr.ly/6012vDnJg
#AdobeSummit #UnifiedCXM
AI agents are starting to shop, decide, and buy on our behalf.
Here’s a clear look at what agentic commerce means for brands — and how commerce stacks need to evolve.
ms.spr.ly/6015vThHZ
Kevin O'Connell retweeted
📌 CX Connect is coming to cities worldwide.
These events bring CX, Marketing, and Service leaders together to share what’s working, what’s changing, and how teams are tackling the complexity of connected customer experience.
Join us: ms.spr.ly/6013v86aL
Proud to see Sprinklr AI recognized with @BigAwards 2026 Excellence in Customer Service Award for AI‑First Contact Center Intelligence. Built to detect issues early and prevent escalation.
🔗 ms.spr.ly/6016vRowj ms.spr.ly/6010vRowg
Great perspective from @Sprinklr VP of AI Engineering Yogin Patel on why the future of enterprise AI isn’t Agentic AI or RAG — it’s the combination of both, built with the right safeguards.
Worth a read for anyone designing AI beyond experimentation. 👇
ms.spr.ly/6010vHWde
Emma-Sleep's results say it all:
• 88% presales automation
• 4× higher conversion likelihood
• CSAT higher than human support
Proud to see how @Sprinklr AI is helping teams scale confidence and clarity for customers 👏ms.spr.ly/6010vGftE
Big strategies don’t win on social if the moment has already passed.
@Sprinklr helps brands see the signal early and act while it still matters 👇
ms.spr.ly/6015vGPg9
#winthemoment #marketingtransformation #unifiedcxm
New @Sprinklr release is all about practical AI — intelligence teams can trust, test, and use to drive outcomes.
Check out all the highlights👇 ms.spr.ly/6015vEc0d
Proud to see @Sprinklr AI recognized for excellence in NLP by the Business Intelligence Group 🙌
A huge shoutout to our teams building the tech that turns customer conversations into real outcomes.
See the winners: bintelligence.com/posts/2026…
#Sprinklr #AI
Thank you to @CMSWire for the thoughtful deep dive into how AI-native, unified CX platforms are helping enterprises streamline stacks and move from signals ➡️ insights ➡️ action. Proud of the teams building for customers at scale!
Read more: ms.spr.ly/6010v8AYe
Can't wait to see Diana Russini tweet this video "Eagles fans in Yankees jersey brawl in the Bronx in latest indication AK Brown will be traded." @CrossingBroad #Eagles #NFLDraft
Kevin O'Connell retweeted
AI only delivers value when teams can trust it and act on it.
Our Spring '26 release focuses on smarter intelligence, stronger governance, and faster paths from insight to action.
What’s new 👇 ms.spr.ly/6011Q2COv
Kevin O'Connell retweeted
Thank you to @Digiday for spotlighting our new partnership with @CreatorIQ 👏
Creator marketing has grown fast — but unified measurement hasn’t kept up. This collab is designed to help fix that, bringing creator, organic, and paid insights together.
ms.spr.ly/6018QIfTr
Kevin O'Connell retweeted
Faster workflows. Safer agents. Stronger brand protection. Uber’s global social care overhaul shows what modern CX can be.
Dive into the full customer story: ms.spr.ly/6014Qvigk
Kevin O'Connell retweeted
60% of consumers pay more for brands that align with their values. Over 30% stay loyal because of trust alone.
Brand loyalty isn’t being driven by points, perks, or perfectly timed offers anymore.
It’s being driven by feeling understood 😌 Read more: ms.spr.ly/6010QIfWK
Athletes don’t improve by guessing — they watch the tape.
Brad Jaehn shares how that same discipline shaped his leadership approach in CX: pause, break down the play, and decide how to move forward smarter.
💡Dashboards inform.
🔥Evaluation transforms.👇
ms.spr.ly/6013Qx51D
Proud to be recognized by the @BigAwards for excellence in Natural Language Processing 🔥
#Sprinklr AI transforms billions of conversations into actionable intelligence with enterprise‑grade accuracy. Congrats team 🙌 #AInative #UnifiedCXM ms.spr.ly/6012QvomY
Helpful or creepy? Brad Jaehn breaks down exactly where personalization goes wrong for brands. Listen to the full CX-Wise episode with @CaesarsEnt VP of Customer Intelligence and Experience: ms.spr.ly/6019QQ2mP #caesarsentertainment #cxwise
ms.spr.ly/6010QQ2mu
🎉We’re happy to announce that Sprinklr has been identified as a Leader in the 2026 @Gartner_inc® Magic Quadrant™ for Voice of the Customer Platforms! Read more on this recognition here: ms.spr.ly/6012QQH56 ms.spr.ly/6014QQH58
Managing paid social has its challenges when the data and workflows are scattered. Learn how Sprinklr Social Ads unifies everything so teams can act with clarity. Save your spot Mar 24👇
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