Sometimes a project feels like a racing team that is so busy fussing over the grip of the tires and the car's drag ratio that no one has bothered to notice the problem with strapping a farm goat into the driver's seat #situational_awareness

DevOps isn't bad, just most interpretations out there of it are leandevops.com/the-confusion…

My book is out and on sale! informit.com/sale/backtolear…

My long awaited book is finally off the the presses! Yay! It was a hard but worthy challenge, but now I am ready for my next challenge.

Must find time to finish book. So close :(

Barriers can create fear & misunderstanding, harming people, ideas & progress, leaving scars that can last a lifetime

The view from the east side of the scar that once cut through Berlin #fotw25

So much has happened in 25 years. Hopefully more walls will fall & bridges built in the next 25 #fotw25

Failure means different things in different cultures. Sadly, few seem to have learning & improving prominently as one of them

Join me for @Gigaom Structure Connect Conf Oct. 21-22nd in SF. I'll be available for conversations at the event #Gigaomlive

Learning to observe means understanding that there are times when what is not said or seen is more important

After a month of constant travel/jetlag, waking up in a haze in a foreign land and realizing somewhere along the way you became its citizen

Insisting upon IT perfection without cost, understanding or reason is just like counting on the Easter Bunny delivering cash laden unicorns

Knowing what and how is rarely as useful as knowing why

When providing an IT service, delivery doesn't end with release. It is continuous unless you do a bad job delivering or your customers leave

Culture is like soup. Goes bad when mistreated. Difficult to change after it is made, especially if you aren't aware of the original recipe

Many IT shops strive to enforce a system of rigidity, high friction & minimal change. In biology such a strategy often results in extinction

For effective communication shared context is everything. Just try understanding a phrase like "It is being routed" without it

Service environment hygiene mirrors personal hygiene. The worse you are at it the more bugs you invite & more deviant your behavior seems

ICD-10: an example of complexity for profit through overly aggressive classification. Some favorites: Y91.07XA, V97.33XD and S30867A