ServiceRocket is longer selling Learndot to new customers, choosing to focus on offering customer education services. See @ServiceRocket to learn more.

Palo Alto, CA
Joined June 2009
#3. 121% NRR overall, 130% in enterprise segment (their fastest growing). These numbers aren’t a surprise, but they are still top-tier ... and what you should aim for as well if you sell similar products.
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Q5) Three ways a customer education leader can get a seat at the table: 3) Don’t EVER request budgets. Build forecasts and then deliver on your forecast. Learn to forecast. #CustomerSuccess
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Q5) Three ways a customer education leader can get a seat at the table: 2) Show the dollar amount of product that customers buy after they complete training; #CustomerSuccess
Q5) Three ways a customer education leader can get a seat at the table: 1) Run a 7 figure training business with a 15 to 25% net margin; #CustomerSuccess
Q5) Three ways a customer education leader can get a seat at the table.......
Replying to @billcush @learndot
This is gold 💰 We come to our final question. Q5) How can Customer Education leaders get a seat at the table? #customereducation #customersuccess #leadership
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📬 #RocketlaneUnfiltered invite to the man with boundless talent. @billcush: GM @learndot, podcaster, CS influencer & endurance athlete 🏃🏼‍♂️ Ref: xitter.cf/RocketlaneHQ/status/13… Are you ready? Tweet “GAME” to start getting questions. Pass if you’re busy - we totally get it.
Introducing #RocketlaneUnfiltered 🥁 ✔️ Each week, we tag a leader from #CustomerSuccess or #CustomerOnboarding to ask them 5 questions ✔️ Our chosen guest replies with “GAME” to accept the invite ✔️ In the end, the guest nominates another leader who they think would be game.
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Learndot retweeted
Want to build an online academy? Join me this Thurs, Apr 29th at 7:30pmET, as I share the story behind TalentedLearningCenter.com. RSVP now for this live stream Q+A with David E. Johnson of TransformEd👉linkedin.com/events/howtocre… #onlinecourses #digitallearning #onlinetraining #LMS
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Replying to @billcush
@billcush stretches attendee thinking at #CEdMAConnect2020 with examples of companies who've created new markets outside traditional space. DYK @redbull has 550K paid subscribers to their magazine and a Media business! @servicerocket @learndot @CEdMANews cedma.org
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Do you assume customer classroom training is declining? A @TSIACommunity Education Services poll says otherwise. 85% of tech companies say they're delivering the same or more classroom training this year tsia.com/blog/the-future-of-… by @ChapmaMaria HT @Learndot #CX #customerreducation
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“The role of services changes and so does the role of marketing.” @aharding56 @newrelic #TSW19
“Adoption is what drives expansion and renewal. It’s also how you reduce the overall sales cost for the company.” @j_b_wood #TSW19
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Learndot retweeted
Need great examples to guide your #customereducation strategy? Check out these "3 Lessons From @indeed Academy" blog.servicerocket.com/learn… by @billcush via @learndot #cx #hrtech #educationservices
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We're pleased to announce @learndot as a Silver Sponsor of the 2019 #CS100Summit (hubs.ly/H0kxHRD0). Learn more about Learndot's platform at hubs.ly/H0kxJCN0. #CustomerSuccess #SaaS
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From @TSLCustomers: Join us for a LIVE podcast! The hosts of Helping Sells Radio, @BillCush, and @Strikedeck Radio, @KristenHayer, are teaming up for #CustomerSuccess Conversations. To be held at @ServiceRocket HQ on 9/26 from 5:30-7:30p. tinyurl.com/y5mkyof2
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"Training leaders, you've spent years: ✔️ Creating curriculum 🤓 ✔️Customizing the software 💻 ✔️Leading classes 📝 And, because of your success, your program growing. Watch how we can help: youtube.com/watch?time_conti…
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Don't miss your chance to save 40% on your registration to #AIDevWorld. Conference tracks cover #Chatbots, #MachineLearning, #OpenSource #AI Libraries, AI for the Enterprise, and Deep AI/Neural Networks! Register now >> aidevworld.com/Register
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Looking fw to an #opensource strategy workshop w/ @RedHat at the beautiful @comcast HQ in Philly tomorrow. The OSPO will be hosting @nearyd @rbowen & some of our community members for an afternoon of good discussion & networking. Thanks for helping us plan this thing @storming
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"Mattermost makes case for open source as team messaging market booms" via @Computerworld #opensource #chat ow.ly/MgOz50vhVFb