Yesterday, I received an email from Sony, informing me that the sign-in ID associated with my account has been changed. Since I did not change it, I'm concerned, thinking it's some kind of scam but no, this is the real deal. I cannot access my account, despite having 2FA setup. Hm... The email doesn't provide a link to revert to change and instead instructs me to contact customer support. After some searching, I find a phone number. 2 minutes into the call I'm informed that there's too many currently calling to provide service at this time, call disconnected. Talking to a customer support "agent" (chat bot) currently, it asks me to explain the issue, and so I do. This is some AI triage thing which I think is fine but then it asks me to sign-in to be forwarded to a real person.🤦 To their credit, I explain the situation to the chat bot, again, and after providing some personal information it actually does route me to a real person.🥳 Unfortunately, after explaining the issue for the third time (in the same chat) they come back with a non-answer, telling me that they cannot help me because my account is in a different region.😔 My region doesn't provide 24/7 chat, only that phone number that I tried earlier. So here I am, thinking that this could have been resolved by now but I guess I have to wait until tomorrow to get this sorted, assuming there's someone answering the phone... Wish me luck.

I did the thing! 🥇 You can't tell but Baba (to my right) is so tall I have to stand on my toes 😁This was my first time competing as a blue belt and I had to fight like hell for this victory!

@EricLengyel on stage at BSC2026 talking about Radical Pie equation editor extraordinaire!

Moritz Falk on stage talking about immediate mode UI optimizations with grids and compute shaders! #BetterSoftwareConf2016

It’s about to begin. #BetterSoftwareConf2026