Hey @JakobsCornelia - I’m so obsessed with ‘Hold Me Closer’ - I even performed live alongside you on Saturday night 🥰🥰🥰 such a beautiful song 🇸🇪🎤🇸🇪🎤🇸🇪🎤 #Eurovision #Sweden – at Lambeth, London

Hey @dottbike, @forestbike_uk, @limebike - I spotted at least 4 electric rental bikes in the Thames by the Albert Embankment. Not sure who they belong to, but maybe you could get together and get them out? @MayorofLondon

Hi @British_Airways, I booked a flight with you to NYC on Sat but it’s with AA. The booking reference you are giving me for AA log-in is not recognised. Can you advise?

Hi @LNER, my train 1830 from Edinburgh to Kings Cross was cancelled today. Managed to get on an earlier one thankfully, but despite having a first class ticket I had to sit on the floor to York. Is it possible to claim some of this back? At least the amount I paid for first?

Hey @parcelforce - any chance of someone being able to give me an update on when my parcels will be picked up? I’ve been on hold for 30mins so far

This is obscene. I don’t know who’s worse here… @thameswater for incompetence or @Ofwat for allowing it! #thameswater

Hey @HarveyNichols… my mum is obsessed with red things - do you ever sell off your display Christmas trees once the season is over? 🎄

Hi @AvantiWestCoast - I have automated Delay Repay set up on my account, but I’ve heard nothing about my trip that was delayed by over an hour on Thursday. Do I have to submit? Or should they still come through? Thanks :)

Kudos to the train manager on the @AvantiWestCoast 1434 GLA > EUS who put an announcement over the tannoy for passengers to look back and snap this amazing scene as we hurtled across the highest point of the West Coast Mainline 🚂 #train #views

Hey @1Rebel_UK - I think your website’s security certificate has expired. I can’t get on your site

Today’s @AvantiWestCoast journey. 10am train cancelled // 11am train dangerously overcrowded so came off // 11.51am train passenger medical emergency // 12.30pm departure from EUS // Now at Preston and our train now has a technical fault and they’re doing a CTRL/ALT/DEL 😂😭🤬🥱

My dog’s the best behaved train dog 🐕‍🦺 @AvantiWestCoast #traindog #dogsontrains cc @VikkiRossWrites

Hey @PapaJohnsUK - another order an hour late. I spoke to the store and was told this is a result of you getting rid of your own drivers and outsourcing. As a customer, can I just say that this has made your service abysmal – at Camden Town, London

Hey @JohnLewisRetail, can you let me know why I’m getting a refund? I didn’t request one, and there’s no explanation. Thanks, Bryan

Hey @BritishGasHelp - trying to get my smart meters changed as you have asked me to. I’ve been on hold/chat for nearly two hours now and the only appointment you can offer me is on the 27th Feb that I can’t do. It says you can “quickly get them replaced for you”. 😵‍💫😵‍💫😵‍💫 – at Camden Town, London

Hey @AvantiWestCoast, you’ve just cancelled my train for tomorrow, after my train for today was cancelled. I’m £380 out of pocket now, but can’t move to another train! Can you help – at Camden Town, London

Chuffed 😊

Bravo team 👏🏼