Aaron 🛠️🤖🌎

The removal of rollover credits in AI should be treated as theft @FTC Millions of dollars per month are effectively being taken from paying customers simply because they didn’t use the credits in time. Over 100,000 credits were removed from my @ManusAI account after I spent thousands of dollars acquiring them. This is fundamentally different from a flat-fee structure like Claude. Which is closer to a cable subscription where I’m paying for access to the platform, not for a specific quantity of usage. If I don’t watch any shows, I don’t get a refund. Manus is different. It is an AI wrapper, not the underlying LLM provider. When I buy credits on a wrapper, those credits represent a pre-ordered quantity of tokens/usage. If I pre-order tokens directly through the Anthropic API and never use them, the balance remains. I regularly buy credit packs in the Anthropic console; the dollar amount only decreases when actual token usage occurs. As a wrapper, Manus incurred no cost for the 100,000+ credits that were later removed, because no usage ever happened. Yet, I still paid the full amount. When a company sells me X credits that map to Y amount of usage... and it never had to pay for any of that usage because it is only a wrapper... those credits should remain mine until they are actually converted into service. You incurred no (or very minimal) cost, so I should not lose all of the value I paid. Taking the money while delivering none of the prepaid product or service is not clever billing. It is theft. I’ve read the terms. You explicitly treat add-on credits differently, yet the ability to purchase true add-on credits has now disappeared. 🤔 The only option is to upgrade to a higher monthly plan, which immediately puts those same credits at risk under your own policy. Just because the wording in the contract can be framed as “standard” does not make it legitimate. The fact is, I paid for a defined amount of usage, no usage (and no corresponding cost) was ever incurred by the company, but the credits were still taken. Since AI wrappers are still quite a new business model I would really value the perspective of people like @garrytan @jasonlk @BostonVC Am I egregiously wrong here and owe Manus a public apology, or is my logic sound and something is wrong here. This is not the first AI wrapper I've encountered a loss like this from, just the biggest. 100k credits is a substantial amount of work that could be done.